Sales Support (m/f/d)

Fastenal; Antwerpen; On-site; EUR 22,000 - 36,000; Full time

Job summary

Fastenal is seeking a Full-Time Sales Support (m/f/d) at our Mechelen branch. The role focuses on administrative and operational support, handling orders, inventory, deliveries, returns, and customer inquiries while assisting sales staff with lead generation and marketing activities.

The position is entry-level, requiring a strong sales mindset, a valid driver’s license, and fluency in English and Dutch. The team collaborates closely with branch management and warehouse personnel to ensure

Qualifications

• A strong aptitude for Sales and a desire to sell.
• A valid driver's license and the ability to meet our driving record requirements.
• Fluent English and Dutch.
• Excellent communication and interpersonal skills, both verbal and written.
• High school diploma or equivalent.
• Previous experience in sales, customer service, or warehouse operations preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Assist & drive sales in industrial distribution to achieve sales goals and targets.
• Develop strong relationships and networking with existing/prospective customers.
• Plan visits to customers to provide a high level of customer service.
• Assist the sales staff with sales and marketing activities, such as generating leads and proposals.
• Provide customer service via phone and email and respond to inquiries.
• Process orders, verify pricing and availability, and track delivery status.
• Maintain inventory accuracy and coordinate deliveries and pickups.
• Handle returns, exchanges, and warranty claims; resolve customer issues.
• Perform general administrative tasks and ensure safety and quality standards.

Skills

Sales aptitude

Communication

Time management

Teamwork

English proficiency

Dutch proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

OVERVIEW:

Working as Full-Time Sales Support (m/f/d), you must have a strong interest in sales and enjoy working in a fast paced challenging environment. This is an entry level position that will provide assistance to our customers from our branch located at Antwerpsesteenweg 275, Mechelen.

The Full-Time Sales Support (m/w/d) is a key role in Fastenal's sales team, providing administrative and operational support to the branch and its customers. The Sales Support (m/w/d) role is responsible for handling orders, inventory, deliveries, returns, and customer service inquiries, as well as assisting the sales staff with sales and marketing activities. This role works closely with the branch manager, the sales representatives, and the warehouse personnel to ensure a smooth and efficient workflow and a high level of customer satisfaction.

Duties and Responsibilities:

• Assist & drive sales in industrial distribution to achieve sales goals and targets.
• Develop strong relationship and networking to existing/prospective customers.
• Plan visits to customers to provide a high level of customer service
• Assist the sales staff with sales and marketing activities, such as generating leads, preparing proposals, conducting presentations, and participating in trade shows and events.
• Provide customer service and support, answer phone calls and emails, and respond to customer inquiries and requests.
• Process customer orders and quotes, verify pricing and availability, and follow up on order status and delivery confirmation.
• Maintain inventory accuracy and availability, perform cycle counts, replenish stock, and report any discrepancies or issues.
• Coordinate deliveries and pickups, load and unload trucks, and ensure timely and accurate delivery of products to customers.
• Handle customer returns, exchanges, and warranty claims, process credit memos and invoices, and resolve any customer complaints or issues.
• Perform general administrative and clerical tasks, such as filing, copying, scanning, and data entry.
• Comply with all company policies and procedures, as well as safety and quality standards.

REQUIRED POSITION QUALIFICATIONS:

The following skills and qualifications are required for this position:

• A strong aptitude for Sales and a desire to sell
• A valid driver's license and the ability to meet our driving record requirements
• Demonstrate our core values of Ambition, Innovation, Integrity and Teamwork
• The ability to lift, slide, carry and lower packages on a regular basis
• High school diploma or equivalent.
• Previous experience in sales, customer service, or warehouse operations preferred.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational and time management skills, with the ability to prioritize and multitask.
• Proficient in Microsoft Office applications, such as Word, Excel, and Outlook.
• Ability to work independently and as part of a team.
• The ability to speak fluent English and Dutch

ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a branch to approximately 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we are expanding across the world, we retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

For more information about Fastenal visit our website and social media channels:

• LinkedIn: https://www.linkedin.com/company/fastenal-europe
• Youtube: https://www.youtube.com/user/FastenalCompany/videos
• Facebook: https://www.facebook.com/fastenalcompanycareers/
• Instagram: https://www.instagram.com/fastenal_europe/

We will review all applications carefully and invite all candidates that are shortlisted for an interview.

Fastenal is an Equal Opportunity Employer.