Retail Manager- Mandarin speaking

Harding+; Brussel Hoofdstad; Sur place; EUR 39 000 - 56 000; Plein temps

Avantages offerts par ce poste

Accommodation on board

Meals on board

Visas and seafaring documents

Résumé du poste

Harding is seeking an experienced Mandarin-speaking Retail Manager to lead luxury onboard retail teams and drive sales performance at sea. You will manage guest interactions, train staff, and deliver exceptional service in a dynamic onboard environment.

The role requires proven leadership, strong Mandarin communication, and the ability to work under high-pressure conditions while maintaining high standards in both front and back-office operations.

Qualifications

• Experience as a Retail Manager or Assistant Manager, ideally at sea.
• Fluent in Mandarin and able to communicate confidently with guests and colleagues.
• Proven ability to lead a team to achieve and exceed sales targets.
• Strong face-to-face customer service and sales skills with excellent communication.

Responsabilités

• Lead a team to create an exceptional on-board retail experience for guests.
• Inspire the team to deliver sales and meet profit targets.
• Set a positive example as a leader and role model.
• Identify and address training needs within the team.
• Manage client outreach for events like private sales and product knowledge sessions.
• Ensure high standards in shop floor and back-office operations.

Connaissances

Retail leadership

Mandarin fluency

Sales targets

Customer service

Public speaking

HR processes

Numeracy

Team motivation

Description du poste

Are you an experienced Mandarin-speaking Retail Manager with a proven track record of leading retail teams and driving sales performance? If you are outgoing, customer-focused, and passionate about delivering exceptional service, we would love to hear from you!

About us:

Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.

What you will be doing:

• Leading a team in creating an exceptional and memorable retail experience for the guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Identify and deliver training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

Who you are:

• Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)
• Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues
• Motivated in leading a team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• A strong leader and team player who is commercially driven and goal orientated
• Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
• Excellent numeracy and literacy skills

What you will receive:

• Competitive salary and generous commission structure
• Accommodation and meals on board
• Necessary visas and seafaring documents to work at sea
• Dedicated in-house bespoke training across sales, product and brand
• Guidance, support and development from the central office team
• Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts