Live-Aboard Retail Manager: Luxury & Guest Experience

Harding+; Brussel Hoofdstad; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Commission structure

Accommodation onboard

Meals provided

Seafaring visas included

Training program

Career progression

Travel opportunities

Résumé du poste

Harding+ is seeking an experienced Assistant Retail Manager for onboard cruise operations. You will support the Retail Manager in leading an international team, creating memorable guest experiences and driving sales across luxury product categories.

Living and working onboard for up to six months at a time, you will coach staff, host events, and collaborate with brand and cruise line partners to elevate guest satisfaction and profitability. Fluent French is essential.

Qualifications

• Experience in a retail leadership role in a multi‑department or premium retail environment.
• Proven track record of motivating teams to achieve and exceed sales targets.
• Strong coaching, communication and people leadership skills.
• Confidence engaging customers face‑to‑face and delivering exceptional service experiences.
• Ability to influence and inspire others through positive leadership and example.
• Commercial awareness and experience supporting operational retail processes.
• Resilience, adaptability and the ability to thrive in a fast‑paced environment.
• Confidence presenting products and engaging audiences during events and product demonstrations.
• Strong organisational, numeracy and administrative skills.
• Fluent in French.
• Experience working at sea is advantageous but not essential.

Responsabilités

• Support the Retail Manager in leading, motivating and developing a high‑performing retail team.
• Create exceptional and memorable shopping experiences for guests onboard.
• Drive sales performance and help deliver departmental targets and profitability.
• Lead by example and act as a visible role model for service, standards and sales excellence.
• Coach and develop team members through regular feedback and on‑the‑job training.
• Build strong relationships with guests and develop a loyal client base.
• Promote and host events, product showcases and premium selling experiences.
• Maintain the highest standards across both the shop floor and back‑office operations.
• Support operational processes including stock control, audits, reporting and loss prevention.
• Work collaboratively with onboard stakeholders, cruise line partners and brand representatives.

Connaissances

Retail leadership

Team development

Sales targets

Customer service

French language

Description du poste

Harding+ is seeking an experienced Assistant Retail Manager for onboard cruise operations. You will support the Retail Manager in leading an international team, creating memorable guest experiences and driving sales across luxury product categories.

Living and working onboard for up to six months at a time, you will coach staff, host events, and collaborate with brand and cruise line partners to elevate guest satisfaction and profitability. Fluent French is essential.