Responsable d'équipe services F/H/X

Socomec Group; Oudergem; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading engineering firm based in Belgium seeks an experienced professional for after-sales service management. The role involves coordinating technicians during commissioning, planning preventive maintenance, and leading a team focused on delivering high-quality customer service. Candidates should have a strong electrical engineering background and excellent team management skills to maintain client relationships while enforcing safety regulations.

Qualifications

• Strong foundation in electrical engineering is required.
• Experience in operational coordination of after-sales/service teams is necessary.
• Must demonstrate effective team management capabilities.

Responsabilités

• Coordinate technicians on major projects for commissioning.
• Plan and manage preventive maintenance activities.
• Lead a team based on the national after-sales action plan.
• Maintain strong client relationships and ensure safety compliance.

Connaissances

Strong electrical engineering foundation

Operational coordination and management of an after-sales/service team

Team management capability and strong presence

High autonomy, strong organization and prioritization

Analytical mindset and drive to deliver results

Clear, performance-oriented communication and customer focus

Description du poste

Key responsibilities

• Commissioning / Start-up - Coordinate technicians on major projects
• Ensure commissioning in line with installation procedures
• Manage customer communication throughout commissioning
• Preventive & curative maintenance - Plan preventive maintenance activities
• Ensure parts replacement
• Review and validate mission/intervention reports
• Corrective maintenance / Troubleshooting - Diagnose and troubleshoot installed products
• Perform product repairs
• Deliver complete technical diagnoses of installations
• Team leadership - Coordinate the team based on the national after-sales action plan
• Run a monthly meeting to ensure workload sharing and alignment
• Customer reporting & recommendations - Produce customer reports for all interventions (per company standards)
• Share recommendations and provide basic guidance on product use
• Maintain strong client relationships; escalate conflicts when needed
• Capture customer needs and share them with internal teams
• Safety & compliance - Comply with and enforce internal regulations/procedures
• Check the condition of equipment used
• Apply and enforce site safety policies with a “zero incident” mindset

Skills & competencies

Technical

• Strong electrical engineering foundation
• Operational coordination and management of an after-sales/service team

Leadership & behavioral

• Team management capability and strong presence
• High autonomy, strong organization and prioritization
• Analytical mindset and drive to deliver results
• Clear, performance-oriented communication and customer focus