Responsable d'équipe services F/H/X

Socomec Sas; Brussel Hoofdstad; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Socomec Sas is seeking an experienced field-scale engineer to lead after-sales activities across commissioning, preventive and corrective maintenance in Belgium. You will coordinate technicians on major projects, ensure adherence to procedures, and deliver thorough technical diagnoses and client reports.

The role requires strong electrical engineering fundamentals, autonomous planning, and a customer-focused, safety-first mindset to drive reliable service and clear communication with clients and

Qualifications

• Bachelor's degree in Electrical Engineering or equivalent and solid technical grounding.
• Experience leading after-sales/service teams and field operations.
• Strong problem-solving and communication skills with a customer-centric approach.

Responsabilités

• Coordinate technicians on major projects.
• Plan preventive maintenance activities and ensure parts replacement.
• Diagnose and troubleshoot installed products and perform repairs.
• Lead the team with a national after-sales action plan; run monthly workload meetings.
• Produce customer reports for interventions and share recommendations.
• Ensure compliance with safety regulations and site policies.

Connaissances

Electrical engineering

Team leadership

Customer focus

Safety compliance

Formation

Bachelor's degree in Electrical Engineering

Description du poste

Key responsibilities

• Commissioning / Start-up
  • Coordinate technicians on major projects
  • Ensure commissioning in line with installation procedures
  • Manage customer communication throughout commissioning
• Preventive & curative maintenance
  • Plan preventive maintenance activities
  • Ensure parts replacement
  • Review and validate mission/intervention reports
• Corrective maintenance / Troubleshooting
  • Diagnose and troubleshoot installed products
  • Perform product repairs
  • Deliver complete technical diagnoses of installations
• Team leadership
  • Coordinate the team based on the national after-sales action plan
  • Run a monthly meeting to ensure workload sharing and alignment
• Customer reporting & recommendations
  • Produce customer reports for all interventions (per company standards)
  • Share recommendations and provide basic guidance on product use
  • Maintain strong client relationships; elevate conflicts when needed
  • Capture customer needs and share them with internal teams
• Safety & compliance
  • Comply with and enforce internal regulations/procedures
  • Check the condition of equipment used
  • Apply and enforce site safety policies with a "zero incident" mindset

Skills & competencies

Technical

• Strong electrical engineering foundation
• Operational coordination and management of an after-sales/service team

Leadership & behavioral

• Team management capability and strong presence
• High autonomy, strong organization and prioritization
• Analytical mindset and drive to deliver results
• Clear, performance-oriented communication and customer focus

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