RDS Engineer

McBride International; Henegouwen; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

McBride International, a European-based management consulting and IT services firm, seeks an experienced RDS/Windows infrastructure engineer to design, deploy, and support Remote Desktop Services across Windows Server environments. You will collaborate with service owners to maintain core enterprise services including Active Directory, DNS, and Exchange, while ensuring security and reliability.

The role involves capacity planning, automation with PowerShell, documentation, and occasional travel

Qualifications

• 3+ years managing Core Services of a large enterprise, with emphasis on large Windows RDS environments.
• Experience with RDS monitoring tools Syskit or RDPManager.
• Excellent knowledge of Windows Server family (2016/2019/2025) and Windows 10/11.
• Strong experience in Active Directory, DNS, and AD-related services.
• ITIL Service Operation certification and related process knowledge.
• Prior experience with Microsoft Exchange, SharePoint, ADFS, and backup solutions is a plus.

Responsibilities

• Design, deploy, configure, maintain, and troubleshoot RDS environments across Windows Server platforms.
• Administer RDSH, RD Gateway, RD Web, and Remote Desktop Licensing services.
• Manage and troubleshoot RDS farms, session collections, user sessions, and RemoteApp.
• Configure and maintain GPOs for RDS security and user environments.
• Monitor RDS infrastructure performance, capacity and availability; resolve issues proactively.
• Automate routine tasks with PowerShell and scripting languages.
• Coordinate with infrastructure, security, network, and service desk teams.
• Maintain technical documentation, diagrams, and operational procedures.
• Travel as required; deputize for higher-grade staff; support other infrastructure projects.

Skills

RDS administration

Enterprise Core Services management

Windows OS expertise

Troubleshooting complex infra

Education

ITIL Certification (Service Operation)

MCSA/MCSE / CCNA / VCP certifications

Tools

Syskit

RDPManager

VMware vSphere

AD/ DNS / Exchange administration tools

Job description

McBride International is a European-based management consulting, IT, and Command, Control, Communication, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) firm. We provide professional services focusing on strategy development and execution, IT transformation, business process improvement, program management, research and development, risk management, financial management, and training. Our dedicated team of project managers, consultants, and trainers play a critical role in supporting client engagements from inception to completion. We partner with clients by providing qualified and experienced resources that possess the relevant skills, knowledge, and expertise needed to develop and execute solutions in support of their mission and business goals.

Job Description

• Provide professional and technical contributions to the design, development and execution of DCIS engineering projects.
• Under the guidance and coordination with the service owners will maintain the Core Enterprise Services that include: Active Directory, Domain Trusts, Exchange Servers, Webhosting, Web Authentication, DNS Management, Group Policy Management, and software update services.
• The contractor's principal duty will be to design, deploy, configure, maintain, and troubleshoot Remote Desktop Services (RDS) environments across Windows Server platforms.
• Administer and support Remote Desktop Session Host (RDSH), Remote Desktop Gateway (RD Gateway), Remote Desktop Web Access (RD Web), and Remote Desktop Licensing services.
• Manage and troubleshoot RDS farms, session collections, user sessions, and RemoteApp applications.
• Configure and maintain Group Policy Objects (GPOs) to control RDS security, user environments, application access, and session policies.
• Monitor RDS infrastructure performance, capacity, availability, and user experience, identifying and resolving potential issues before they impact users.
• Troubleshoot connectivity, authentication, profile, application, printing, and performance issues within remote desktop environments.
• Configure and support FSLogix profile containers and user profile management to provide consistent and reliable user experiences.
• Manage Windows Server patching, updates, certificates, and security configurations across RDS infrastructure.
• Perform capacity planning and infrastructure optimization to support increasing numbers of concurrent users and applications.
• Automate routine administration and troubleshooting tasks using PowerShell and other scripting technologies.
• Investigate system alerts, logs, and performance metrics to identify root causes and implement permanent resolutions.
• Work with infrastructure, networking, security, application, and service desk teams to resolve complex technical incidents.
• Maintain technical documentation, network diagrams, configuration records, operational procedures, and knowledge-based articles.
• Participate in change management, incident management, problem management, and infrastructure upgrade projects
• Ensure RDS environments comply with organizational security standards, access policies, and industry best practices.
• The contractor will support the efforts of New CES Baseline Automated Deployment aiming at minimizing the time required of provisioning new Deployable Kits.
• The contractor shall support the documentation of the new Baseline Deployment Process and shall also support the preparation of the "As Built Guides" and or documentation for the DCIS to be delivered to the NATO CIS Group.
• The Contractor shall liaise with the Agency's Centralized Service Desk for incident, problem and change management.
• The contractor may also assist with the planning, coordination and implementation of other smaller infrastructure engineering projects or tasks as directed.
• The Contractor shall book hours spent on this task in electronic timesheets provided by the NCI Agency. The Contractor shall submit for validation a timesheet recording the number of hours spent each month to the Service Manager within three business days after the end of the calendar month. The Contractor shall submit the timesheet with the SM's validation signature as an attachment to the invoice for that month. All tasks undertaken will be based upon an agreement between the SM and the Contractor personnel.
• The contractor may need to travel in order to perform his duties.
• Deputize for higher grade staff.
• Performs other duties as may be required.

Requirements

• Three or more years of proven experience in the management of Core Services of a large Enterprise - A least three-year experience in building, administrating, monitoring and troubleshooting large Windows RDS environments.
• Experience with RDS Monitoring and reporting tools like Syskit or RDPManager;
• Excellent knowledge of the entire Microsoft Operating system product line administration: Windows server 2016, 2019, 2025, Windows 10, 11, Exchange server 2013, 2016, 2019, Subscription Edition;
• Excellent knowledge in managing DNS Domains and DNS Resolution on Windows 2016, 2019, 2025.
• Excellent knowledge of implementing and administering large Active Directory (AD) environments.
• Good knowledge in VDI technology
• Good knowledge of maintaining virtualize environments based on VMWare vSphere technology
• Experience in troubleshooting client OS and client software problems.
• Experience in Deployable CIS, core services level 3 support.
• Knowledge of ITIL IT service management mode and applied knowledge of Service Transition.
• Prior experience in maintaining Microsoft Exchange, SharePoint Server, ADFS environments;
• Prior experience maintaining Veeam Backup & Replication environments or working with alternative backup solutions such as Rubrik.;
• Prior experience of working in a deployed exercise or operations environment.
• Formal ITIL Certification in Service Operation.
• COTS products (Microsoft MCSA/MCSE, VMWare VCP, Cisco CCDA, CCNA).