Quality Specialist - Complaint Management

Pauwels Consulting; Eigenbrakel; On-site; EUR 45,000 - 54,000; Full time

Job summary

Pauwels Consulting is assisting a prominent pharmaceutical company in Belgium with a quality operations specialist role focused on complaint intake and administrative support within a regulated quality environment to ensure business continuity.

You will manage intake in the eQMS, coordinate with regulatory affairs, supply chain and patient safety, and support regional quality activities while ensuring documentation and reimbursement processes are well organized.

Qualifications

• 1+ years of professional experience in a Quality-related environment.
• Experience with electronic systems and Quality Management Systems.
• Strong administrative and organizational skills in a regulated industry.
• Self-motivated team player capable of operating quickly.
• Fluent in English.

Responsibilities

• Manage complaint intake and maintain records within the eQMS.
• Follow up on complaint cases until closure while ensuring quality standards.
• Coordinate with internal stakeholders across regulatory affairs, supply chain, and patient safety.
• Handle complaint samples and support regional quality activities and documentation management.
• Organize reimbursement activities and facilitate communication regarding quality issues.
• Ensure proper documentation uploads and administrative support for regional affiliates.

Skills

Quality operations

eQMS experience

Administrative skills

Team player

English fluency

Tools

eQMS

Quality Management System

Job description

Our client, a prominent pharmaceutical company, is looking for a specialist to support their quality operations. This position focuses on the management of complaint intake and administrative support within a regulated quality environment to ensure business continuity.

Responsibilities

• Manage complaint intake and maintain accurate records within the eQMS.
• Follow up on complaint cases until closure while ensuring compliance with quality standards.
• Coordinate with internal stakeholders across departments including regulatory affairs, supply chain, and patient safety.
• Handle complaint samples and support regional quality activities and documentation management.
• Organize reimbursement activities and facilitate communication regarding quality issues.
• Ensure proper documentation uploads and administrative support for regional affiliates.

Requirements

• You have 1+ years of professional experience in a Quality-related environment.
• You bring experience working with electronic systems and Quality Management Systems.
• You possess strong administrative and organizational skills within a regulated industry.
• You are a self-motivated team player capable of becoming operational quickly.
• You are fluent in English.

Nice to Haves

• Experience in complaint handling and quality processes within the pharmaceutical industry.
• Previous experience with our client.
• Knowledge of German.