Program Manager Business

Rhox; Brussel; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Rhox is seeking a senior business programme manager to lead transformation across customer service, after-sales and pre-collection journeys. You will own product priorities and business outcomes across assisted and digital channels.

Defin­ing roadmaps, prioritising investments, tracking budgets with Finance, and building Product Owners teams. You will drive digital service improvements, ensure governance and compliance, and influence executives across IT, Risk, Compliance, Finance and Operations.

Competenze

• 10+ years in senior business, operations, product, transformation or Agile leadership.
• Experience in customer service and related journeys with operational economics.
• Proven delivery of digitalisation, automation and AI-enabled change with measurable outcomes.
• Experience managing complex portfolios and backlogs.
• Masters degree or equivalent; fluency in required languages.

Mansioni

• Define product vision and roadmaps from customer and operational insights.
• Prioritise portfolio investments against value, risk, cost and capacity.
• Track budgets, adoption and realised benefits with Finance.
• Lead Product Owners and allocate business capacity.
• Drive digital service improvements across assisted and self-service channels.
• Embed compliance and asset-lifecycle governance in transformation plans.

Conoscenze

Senior leadership

Product ownership

Agile leadership

Budget management

Stakeholder influence

Digital transformation

Portfolio management

Team development

Executive influencing

Formazione

Master's degree or equivalent

Strumenti

Genesys Cloud

AS400

OCR

Platform management

Descrizione del lavoro

We're looking for a senior business programme manager to lead transformation across customer service, after-sales and pre-collection journeys. You'll own product priorities and business outcomes across assisted and digital channels.

What you'll do

• Define product vision and roadmaps from customer and operational insights.
• Prioritise portfolio investments against value, risk, cost and capacity.
• Track budgets, adoption and realised benefits with Finance.
• Lead Product Owners and allocate business capacity.
• Drive digital service improvements across assisted and self-service channels.
• Embed compliance and asset-lifecycle governance in transformation plans.

What you bring

• At least 10 years in senior business, operations, product, transformation or Agile leadership.
• Understanding of customer service, contact centres, after-sales, pre-collection or collection journeys and their operational economics.
• Proven delivery of digitalisation, automation and AI-enabled change with measurable outcomes.
• Experience managing complex portfolios and backlogs.
• Experience developing Product Owners or multidisciplinary teams.
• Ability to influence executives and IT, Risk, Compliance, Finance and Operations stakeholders.
• Business cases and budget steering, cost-to-serve and benefit realisation.
• Technical understanding to challenge architecture, integration, cloud, data, AI, security and asset-lifecycle choices.
• Strong command of Agile principles and ceremonies.
• Master's degree or equivalent experience.
• Dutch, C1.
• French, C1.
• English, C1.

Nice to have

• Experience with Genesys Cloud, AS400, OCR and platform management.
• Experience in financial services or another regulated service environment.
• Knowledge of consumer-credit, AML and data-retention obligations.