Product Manager & Technical Support Engineer Textile Division

EOC BELGIUM; Bevere; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

EOC BELGIUM in Oost-Vlaanderen is seeking a Product Manager & Technical Support Engineer for the Textile Division. This hybrid role involves managing the product portfolio and providing technical support, ensuring product performance meets market needs.

The ideal candidate will have experience in product management, technical support, and strong problem-solving skills. You will act as a key link between customers and internal teams, delivering training and technical expertise.

Qualifications

• Experience in product management and technical support in a relevant industry.
• Ability to understand customer needs and translate them into product requirements.
• Strong analytical skills for analyzing technical issues.

Responsabilités

• Manage and develop the product portfolio throughout its lifecycle.
• Provide on-site and remote technical support.
• Support customers during industrial trials and start-ups.
• Analyze technical issues and implement sustainable solutions.

Connaissances

Product management

Technical support

Customer feedback analysis

Problem-solving

Communication

Description du poste

Product Manager & Technical Support Engineer Textile Division

We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands-on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real-life applications.

Your responsibilities

• Manage and develop the product portfolio throughout its full lifecycle (from concept to phase-out) in close collaboration with R&D
• Translate market needs and customer feedback into product requirements and development priorities
• Define product positioning, value propositions, and technical differentiators
• Coordinate product launches, updates, and discontinuations across departments
• Monitor product performance, competitiveness, and profitability
• Provide technical expertise and training to internal stakeholders

Technical & Application Support:

• Deliver on-site and remote technical support (machine trials, testing, troubleshooting)
• Support customers during industrial trials and start-ups
• Analyze technical issues, identify root causes, and implement sustainable solutions
• Prepare and maintain technical documentation and reports
• Act as escalation point for complex technical issues

Collaboration:

• Act as technical interface between customers and internal teams
• Collect and structure customer feedback for continuous improvement
• Support Sales during customer meetings and project discussions
• Participate in customer visits, exhibitions, and industry events