Product Expert & Customer Insights Advocate

Rydoo; Antwerpen; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid Work Policy

Training and coaching programs

Regular company and team events

Professional freedom and flexible work

Wonderful international team

Job summary

Rydoo is hiring a Product Expert to act as a key connector between customers, our product, and internal teams. You’ll translate customer needs into actionable insights and enable teams to support and adopt Rydoo solutions effectively.

You’ll collaborate with Product and Engineering as the customers’ advocate, while educating colleagues on product updates to ensure best-in-class service across the organization.

Qualifications

• A degree in economics, legal, finance, or a related field.
• Strong technology affinity and interest in solving user needs.
• 3+ years of relevant professional experience, ideally in accounting, finance or SaaS.
• Ability to work independently and handle frequent context-switching.
• Excellent written expression and strong communication skills.
• Open to feedback, with a mindset to generate ideas and iterate.
• Preferably previous experience in a customer-facing role.

Responsibilities

• Build and maintain a strong understanding of Rydoo’s products, use cases, and customer challenges.
• Collaborate with Product and Engineering to gather insights and support discovery, research, and validation.
• Translate structured feedback into product improvements and communicate updates across teams.
• Work with Customer Success, Sales and Support to translate needs into actionable insights for Product, Engineering and Marketing.
• Help internal teams explain value, functionality, and use cases clearly to customers.
• Identify gaps and opportunities to improve product knowledge and feedback loops.
• Act as a partner on compliance topics and help navigate product-level questions.

Skills

Strong communication

Customer-facing experience

Problem solving

Independent learner

Context-switching

Education

Economics/Legal/Finance or related field degree

Job description

Rydoo is hiring a Product Expert to act as a key connector between customers, our product, and internal teams. You’ll translate customer needs into actionable insights and enable teams to support and adopt Rydoo solutions effectively.

You’ll collaborate with Product and Engineering as the customers’ advocate, while educating colleagues on product updates to ensure best-in-class service across the organization.