PhD Researcher: AI-driven Employee-Customer Relationship Management in the Service Sector

Vlerick Business School; Brussel Hoofdstad; Sur place; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Autonomy in work

Professional and personal growth opportunities

Engaging work environment

Résumé du poste

Vlerick Business School in Brussels is inviting applications for a PhD Researcher to explore AI-driven employee-customer relationship management in the service sector. This 4-year position requires blending academic research with practical business applications, and the ideal candidate will have a Master’s in a relevant field and strong programming and analytical skills.

The role offers autonomy in an international environment and opportunities for professional growth, with a focus on data analytics and AI.

Qualifications

• Master’s degree in business analytics, artificial intelligence, data science, or equivalent.
• High academic distinctions at bachelor’s and master’s levels.
• Strong analytical mindset and passion for research.

Responsabilités

• Combine academic research with business impact.
• Conduct academic and applied research.
• Develop predictive models and AI-driven solutions.

Connaissances

Data analytics

Machine learning

Programming experience with Python

Programming experience with SQL

Strong communication skills

Fluency in Dutch

Fluency in English

Formation

Master’s degree in relevant field

High academic honours at bachelor’s and master’s levels

Outils

Microsoft Fabric

Azure

Description du poste

PhD Researcher: AI-driven Employee‑Customer Relationship Management in the Service Sector

Vlerick Business School, in collaboration with Glowi, invites applications for a 4‑year PhD researcher to explore AI‑supported employee‑customer relationship management in the cleaning services sector.

Responsibilities

• Combine academic research with direct business impact, translating data and AI insights into real‑world applications.
• Conduct academic and applied research, including data collection, modelling, AI agent development, evaluation, and reporting.
• Disseminate insights through papers, reports, workshops, presentations, and social media for both academic and business audiences.
• Work with client and employee data from Glowi to develop predictive models and AI‑driven solutions operationalised within the organisation.
• Design and evaluate genAI‑supported workflows and AI agents embedded in existing processes.
• Collaborate with Glowi’s Data & AI team and business stakeholders to improve key business KPIs.
• Work closely with faculty, researchers, and support the activities of the research area.

Qualifications

• Master’s degree in business analytics, business engineering, artificial intelligence, data science, business administration, economics, computer science, civil engineering, statistics, mathematics, or an equivalent discipline.
• Distinctions (cum laude or higher) or other high academic honours at bachelor’s and master’s levels.
• Strong communication skills and a business mindset, enabling effective interaction with stakeholders at all levels.
• Ability to work independently and take up responsibilities.
• Passion for research with a strong analytical mindset.
• Solid knowledge of data analytics and machine learning.
• Programming experience with Python and SQL.
• Preferably experience with Microsoft Fabric and Azure.
• Fluency in Dutch and English, with excellent writing skills.
• Proactive attitude and willingness to present findings to academic and business audiences.

Benefits

• Autonomy and responsibility in an engaging, international work environment.
• Opportunities for professional and personal growth.
• Work at a Vlerick campus (Ghent or Brussels) and at the Glowi office.
• Real impact on key organisational processes and stakeholder relationships.

Salary will be in line with the salary scales at Ghent University.