People Manager

V-IT NV; Brussel; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

V-IT NV is seeking an experienced Service Delivery Manager / People Manager to lead multiple Agile and self-organising teams within a complex ICT environment in Belgium.

The role is split 50% people management and 50% service delivery, reporting to the ICT department director, driving customer satisfaction and strategic ICT projects.

You will shape governance, coach leaders, and coordinate with stakeholders to align technology delivery with business goals.

Qualifications

• Bachelor's or Master's degree in ICT / Computer Science or equivalent.
• At least 5 years in a People Management role within a large organisation.
• Proven experience delivering strategic projects using Agile methodologies.
• Strong experience with Java, OutSystems/Low-code and legacy technologies.
• Experience coaching employees on-site and remotely.

Responsabilités

• Lead, coach and motivate Agile and self-organising teams to achieve agreed objectives.
• Provide on-the-job and remote coaching to employees.
• Allocate responsibilities based on the competencies and strengths of team members.
• Evaluate and support the professional development of employees.
• Determine the resources and competencies required to successfully deliver projects.
• Foster collaboration, engagement and a strong team culture.
• Develop an inspiring leadership style and act as a trusted People Manager and coach.
• Manage and coordinate multiple Agile teams and ensure successful delivery of projects.
• Ensure projects are followed up according to objectives, timelines and commitments.
• Continuously improve the services delivered to internal customers.
• Ensure an accessible and customer-oriented service based on clear agreements.
• Monitor delivery performance and take corrective action where required.
• Coordinate activities related to the strategic roadmap of the domain.
• Contribute to the overall ICT department strategy and policy.
• Help define common ICT priorities across the organisation.
• Provide strong ICT leadership based on technology and business needs.
• Contribute to the delivery of strategic and critical projects using Agile methodologies.
• Coordinate initiatives across different teams and stakeholders.
• Support the continuous optimisation of ICT processes and services.
• Identify opportunities to use AI solutions to accelerate ICT activities.

Connaissances

People management

Agile methodologies

Coaching

Leadership

Stakeholder management

Formation

Bachelor's or Master's degree in ICT / Computer Science

Description du poste

Location: Belgium
Work regime: Full-time, 5 days/week
Start date: Mid-June
End date: End of 2026, with possibility of extension
Domain: ICT

About the Role

We are looking for an experienced Service Delivery Manager / People Manager to lead multiple Agile and self-organising teams within a complex ICT environment.

The role is divided approximately 50% People Management and 50% Service Delivery. You will be responsible for several Agile teams, representing approximately 20 people, and will report directly to the ICT department director.

The position combines people leadership, service delivery, strategic coordination and continuous improvement, with a strong focus on customer satisfaction and the successful delivery of strategic and critical ICT projects.

Key Responsibilities

People Management

• Lead, coach and motivate Agile and self-organising teams to achieve agreed objectives.
• Provide on-the-job and remote coaching to employees.
• Allocate responsibilities based on the competencies and strengths of team members.
• Evaluate and support the professional development of employees.
• Determine the resources and competencies required to successfully deliver projects.
• Foster collaboration, engagement and a strong team culture.
• Develop an inspiring leadership style and act as a trusted People Manager and coach.

Service Delivery Management

• Manage and coordinate multiple Agile teams and ensure successful delivery of projects and activities.
• Ensure projects are followed up according to agreed objectives, timelines and commitments.
• Continuously improve the services delivered to internal customers.
• Ensure an accessible and customer-oriented service based on clear agreements regarding:
  • Services to be delivered
  • Service levels
  • Associated costs
• Monitor delivery performance and take corrective action where required.
• Coordinate activities related to the strategic roadmap of the domain.

Strategic & ICT Leadership

• Contribute to the overall ICT department strategy and policy.
• Help define common ICT priorities across the organisation.
• Provide strong ICT leadership based on a broad understanding of technology and business needs.
• Contribute to the delivery of strategic and critical projects using Agile methodologies.
• Coordinate initiatives across different teams and stakeholders.
• Support the continuous optimisation of ICT processes and services.
• Identify opportunities to use AI solutions to accelerate ICT activities.

Technology Environment

The role requires a broad understanding of different technology stacks, including:

• Java
• OutSystems / Low-code
• Legacy technologies
• AI solutions and their application within ICT activities

You do not necessarily need to be a hands-on specialist in every technology, but you should have a strong general ICT understanding and the ability to work effectively across different technology domains.

Required Experience & Qualifications

• Bachelor's or Master's degree in ICT / Computer Science or equivalent experience.
• Experience working within complex ICT organisations.
• At least 5 years of experience in a People Management role within a large organisation or company.
• Proven experience delivering strategic and critical projects using Agile methodologies.
• Strong experience with different technology stacks, including Java, OutSystems/Low-code and legacy technologies.
• Experience with AI solutions aimed at accelerating ICT activities.
• Experience coaching employees both on-site and remotely.
• Strong understanding of service delivery principles and customer-oriented IT services.
• Experience managing resources, priorities and strategic roadmaps.

Personal Profile

You are a strong and inspiring People Manager and Service Delivery Leader with a broad ICT background.

You have a clear vision and are able to translate strategic objectives into concrete actions. Your leadership and communication style encourage collaboration, motivate employees and create an environment where teams can perform effectively.

You are:

• Analytical and structured
• Results-oriented
• Customer-focused
• Communicative and approachable
• Stress-resistant
• Flexible and adaptable
• Eager to learn and embrace new technologies
• A natural coach and people leader
• Comfortable managing multiple teams and stakeholders
• Able to balance people, delivery, technology and strategic priorities

Languages

• French: very good knowledge
• Dutch: mandatory
• Strong communication skills in both languages are essential for working effectively with employees and stakeholders.