Order-to-Cash Specialist — Customer Support & Delivery

ACTIEF NV; Heverlee; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

ACTIEF NV in Heverlee, Belgium is seeking a Customer Service support role focusing on order entry and stock management. You will progress to direct customer support and coordination of the full order-to-cash process for a selected group of customers.

As you grow, you will act as the primary contact for assigned customers, manage end-to-end orders including invoicing, and coordinate deliveries with internal teams to ensure a smooth customer experience.

Responsabilités

• Act as a key point of contact for assigned customers and provide professional and timely support.
• Manage the end-to-end order process, including order entry, verification, delivery coordination and invoicing.
• Maintain accurate customer and order information in the systems.
• Provide customers and Sales colleagues with clear updates on order and delivery status.
• Prepare relevant documentation, including order confirmations, delivery documents and certificates.
• Respond to customer inquiries and help resolve order, delivery, pricing or product-related questions.
• Register and follow up on customer complaints, returns and other order-related issues.
• Work closely with Sales and internal stakeholders to ensure an efficient customer experience.
• Collaborate with colleagues across Customer Service, Supply Chain, Sales, Quality and other departments.

Description du poste

ACTIEF NV in Heverlee, Belgium is seeking a Customer Service support role focusing on order entry and stock management. You will progress to direct customer support and coordination of the full order-to-cash process for a selected group of customers.

As you grow, you will act as the primary contact for assigned customers, manage end-to-end orders including invoicing, and coordinate deliveries with internal teams to ensure a smooth customer experience.