OPSLOOP Voice Services Engineer: Cisco & OScAR Specialist

Brevco Services; Henegouwen; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

NCIA is seeking a skilled IT professional to provision and support BMD OPSLOOP Voice Services in Mons, Belgium. You will install, monitor, and troubleshoot voice systems, ensure operational readiness, and provide user support during meetings.

The role requires expertise in OScAR, Cisco Voice technologies, and ITIL/ITSM practices, with VMware and scripting basics for automation. English proficiency at an advanced level is essential.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or related field preferred; equivalent experience considered.
• 3-5 years with OpenScape Alarm Response (OScAR) server and Cisco Voice Tech (CUCM, CUBE, UCCX) and related troubleshooting.
• 3+ years managing call distribution lists, voicemail, ISDN, TDM, PABX integration with Cisco Voice Tech.
• 2+ years monitoring with nGeniusOne, CA Spectrum, CA Performance Mgmt.
• Experience with VMware vSphere/vCenter and scripting basics (JavaScript/Python).
• Military IT capacity in telephony services and ITIL/ITSM familiarity are plus.
• Strong AD, Group Policy, Windows Update management and IT security practices.
• English level aligned to NATO STANAG 6001 or CEFR B2-C1.

Responsabilités

• Install, configure, monitor, and operate BMD OPSLOOP Voice services.
• Troubleshoot and log incidents; escalate when needed.
• Support installation of standard OPSLOOP Voice Systems.
• Provide user assistance during meetings and events.
• Augment baseline staff for large conferences or VIP events.
• Maintain documentation and operational records.

Connaissances

OScAR

Cisco Voice

VMware

Scripting JS/Python

Windows AD/GP

ITIL/ITSM

English Proficiency

Formation

Bachelor's degree in CS/IT

Outils

nGeniusOne

CA Spectrum

CA Performance Mgmt

Description du poste

NCIA is seeking a skilled IT professional to provision and support BMD OPSLOOP Voice Services in Mons, Belgium. You will install, monitor, and troubleshoot voice systems, ensure operational readiness, and provide user support during meetings.

The role requires expertise in OScAR, Cisco Voice technologies, and ITIL/ITSM practices, with VMware and scripting basics for automation. English proficiency at an advanced level is essential.