Operations Support Agent — Fast-Paced Global Shipping

FedEx Express México

Belgique

Sur place

EUR 30 000 - 42 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Attractive compensation package

Training and onboarding

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping

Career opportunities

Résumé du poste

FedEx Express BE BV is seeking an Operations Support Agent in Belgium. You will ensure urgent packages reach the correct destination on time, handle customer calls about shipments, investigate delivery issues, and enter data into the in-house tracking system.

Collaboration with the team and managers is essential, along with strict adherence to FedEx processes and regulatory requirements. The role emphasizes clear communication, accuracy, and the ability to work in a fast-paced environment with

Qualifications

Good communication and social skills.
Ability to work in a fast-paced environment with strict timelines.
Ability to manage own time effectively with attention to detail.

Responsabilités

Ensuring that customers' urgent packages get to the right place, on time.
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
Entering data into our in-house tracking system.
Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
Adhering to FedEx processes, procedures and controls, and regulatory requirements.