Operations Manager

Robert Walters Belgium; Brussel Hoofdstad; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading services company in Brussels is seeking an Interim Operations Manager for 6 to 8 months. You will manage teams handling claims and ensure quality service delivery. Key qualifications include extensive Operations Management experience and fluency in Dutch and French. This is a hybrid role suitable for mid-management level candidates.

Qualifications

• Strong experience in Operations Management in a service-oriented environment.
• Experience in people management.
• Strong interpersonal skills for trust-based relationships.

Responsabilités

• Organize and coordinate teams handling claims management.
• Implement business processes and monitor quality of communication.
• Contribute to improvement projects and address customer issues.

Connaissances

Operations Management

People Management

Interpersonal Skills

Fluency in Dutch

Fluency in French

Knowledge of English

Description du poste

Our client, a leading company in Brussels and active in the services sector, is looking for an interim Operations Manager (self-employed) for a period of 6 to 8 months.

As Operations Manager, you animate, organize and coordinate teams up to 30 people that take care of claims management for private companies.

The Operations Manager key responsibilities will include:

• An effective organization, collaboration and an optimized balancing of the workload, making action plans, reducing backlogs, fixing priorities
• A strong quality of service and respect of agreed SLA’s while optimizing the productivity of the teams
• A coherent client servicing thanks to aligned ways of working in the teams, the implementation and control of business processes/procedures and a close monitoring of the quality level of communication with customers
• You lead or contribute actively to improvement or change projects.
• You determine (in strong collaboration with Business) the targets for your teams and you follow-up on those targets and you implement improvement plans where needed.
• You are the ear of the customers and in that sense, you contribute pro-actively to the elaboration of the roadmap and you take up the responsibility to address the raised problems in due time in order to ensure continuous improvements.

Key qualifications for the role as Operations Manager:

• A strong experience in Operations Management in a service-oriented environment (back-office, claims handling, customer service) in a B2B context.
• A strong experience in people management.
• Strong interpersonal skills that allow you to build trust-based relationships with both internal stakeholders and external clients, ensuring open lines of communication at all times.
• Fluency in Dutch and French (both written and spoken) with knowledge of English to effectively communicate with diverse teams, stakeholders, and clients.

If you are an Interim Manager eager to take on this challenging assignment as Operations Manager send us your resume today.

Robert Walters Belgium is acting as an Employment Business in relation to this vacancy.

About the job

Contract Type: Interim Management

Focus: General management

Workplace Type: Hybrid

Experience Level: Mid Management

Language: Dutch - Professional working

Second Language: French - Professional working

Third Language: English - Basic Working

Location: Brussels