Operations Coordinator - Belgian Market

Alan; Gent; Hybride; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Equity packages

Flexible office options

Comprehensive healthcare insurance

Learning and training opportunities

Parental leave

Résumé du poste

Alan is seeking an Operations Coordinator (Ops Runner) based in Belgium, France, or Spain. The role involves overseeing insurance and health service processes, ensuring operational excellence while collaborating with various internal teams. Candidates should have experience in customer support, account management, or similar fields. The position offers flexible working arrangements, equity packages, and comprehensive healthcare benefits for employees and their dependents.

Qualifications

• Experience operating processes for scaling companies.
• Customer-facing experience in account management or support is required.
• Adaptable in a fast-paced environment.

Responsabilités

• Run insurance or health services processes and monitor operations.
• Escalate feedback and prioritize process improvements.
• Supervise partnerships and ensure business continuity.

Connaissances

Delivering operations

Problem-solving

Analytical skills

Communication in English and Dutch

Organizational skills

Description du poste

Overview

Role: Operations Coordinator (Ops Runner) at Alan. Based in France, Belgium or Spain. You will join a team of Operations professionals delivering insurance and health services across multiple countries, interacting with Engineering, Product, Care and other teams.

Responsibilities

• Run our Insurance or Health services processes (Ops Runner) and ensure day-to-day follow-up and monitoring of operations
• Flag risks and opportunities and contribute to continuous improvements of processes
• Operate and supervise partnerships (e.g., teleconsultation, claim operators), participate in negotiations, and ensure business continuity
• Perform controls on daily operations to verify correct decisions and identify training needs
• Escalate feedback and help prioritize initiatives to improve process and service quality
• Implement continuous improvements to processes (roughly 20–30% of the time), such as working with product teams to automate tasks, improving external communications, or auditing processes

In Details – Your Missions

• Operating our processes: invoicing or claims treatment, growing and managing networks of providers, supporting internal teams (live and via documentation)
• Contributing to the definition and owning the best monitoring scheme to track volumes, efficiency, SLAs, and to identify risks and areas for improvement (internally or with service providers)
• Supervising partnerships (e.g., teleconsultation, claim operators), participating in negotiations and daily communication to ensure business continuity
• Performing controls on daily operations to ensure correct decisions and identify training needs
• Escalating feedback to prioritize and support initiatives that make processes and services more delightful and efficient

Experience

• Open to candidates from diverse backgrounds; role aims at A2–B level
• Experience operating processes and services for companies scaling up or in industrial/logistic contexts
• Experience in support functions (customer support, people operations, etc.)
• Customer-facing experience (e.g., account management or customer success communications)
• Experience in event coordination is a plus

Skills

• Strong in delivering and optimizing operations; comfortable with technical processes and making them clear for operators and members
• Problem-solver with a focus on member and customer satisfaction
• Analytical skills to dive into data
• Highly organized with exceptional follow-up and attention to detail
• Strong written and verbal communication in English and Dutch
• Ability to work and learn independently in a fast-paced environment
• Adaptable with flexibility to handle variable situations
• Experience in insurance or healthcare is a plus

Benefits

• Fair rewards with equity packages for permanent contracts
• Flexible office options: HQ office, sponsored coworking hubs, or full-remote with home office equipment support
• High-quality tools: MacBook Pro, monitor, peripherals
• Flexible vacation policy and working hours
• Comprehensive healthcare insurance (varies by country) for you and dependents
• Country-specific commuter benefits
• Learning and training opportunities with flexible budgets
• Coaching and personal development support from day one
• Parental leave for new parents (permanent contracts)