Care Expert - Belgium (EN)

Alan; Gent; Sur place; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Generous equity packages

Flexible office

Top-tier equipment

Flexible vacation policy

Delightful healthcare insurance

Transport allowance

Learning and training opportunities

Personal growth coaching

Extended parental leave

Résumé du poste

Alan is seeking a User Care Expert in Ghent, Belgium. This role involves providing excellent member support through various communication channels, analyzing processes for improvement, and collaborating with the care team. Candidates should have 2+ years in customer support, fluency in English and either Dutch or French, and a passion for helping members. The position offers flexible work arrangements, competitive salary, and comprehensive benefits including health insurance and equity packages.

Qualifications

• 2+ years in customer support, education, or communication.
• Knowledge of the Belgian healthcare system is a bonus.
• Completion of basic insurance knowledge test for regulated professionals is required.

Responsabilités

• Act as a User Care Expert to answer members via chat, email, and phone.
• Analyze and improve processes and tools based on member insights.
• Support building and enhancing the care team within Belgium.

Connaissances

Customer support

Fluency in English

Fluency in Dutch or French

Strong written communication

Empathy

Comfortable with technology

Description du poste

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

Mission

Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care we create the most member‑centric healthcare experience, reducing claims costs while generating new monetization opportunities.

How we work

• Mission is the boss
• Distributed ownership – everyone owns decisions and results
• Radical transparency – all information is accessible and written‑first, enabling asynchronous decision‑making
• Always growing – direct, positive, and caring feedback combined with self‑growth ownership

Responsibilities

• Act as a User Care Expert to answer members via chat, email, and phone, providing a transparent, accurate, helpful service
• Analyze and improve processes and tools, contributing to product improvement based on member insights
• Develop expertise in healthcare and insurance, learning and sharing with the team
• Support building, nurturing, and enhancing the care team within Belgium

Qualifications

• 2+ years in customer‑support, education, or communication
• Fluency in English and either Dutch or French
• Empathetic mindset and passion for helping members
• Strong written communication skills
• Comfortable with technology
• Motivated, entrepreneurial, and team‑oriented
• Knowledge of the Belgian healthcare system is a bonus
• Full‑time candidate, A2‑B1 level range
• For regulated professionals, completion of basic insurance knowledge test within first year is required

Benefits

• Generous equity packages plus base salary
• Flexible office – HQ in Paris, co‑working hubs in Ghent, Brussels, Antwerp, or full‑remote with equipment sponsorship
• Top‑tier equipment – MacBook Pro, keyboard, laptop stand, monitor, noise‑canceling headphones
• Flexible vacation policy and working hours
• Delightful healthcare insurance – 100% for employee and child, partner coverage depends on country, permanent contracts only
• Transport allowance based on Green mobility budget for senior level
• Learning and training opportunities, free books, and conference budget
• Personal growth through coaching with dedicated coach from day one
• Extended parental leave for all new parents

Everyone, no matter how underrepresented, should feel free to apply.