Operations Coordinator - Belgian Market

Alan; Brussel Hoofdstad; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Equity package

Flexible office options

Remote work with equipment sponsorship

Health insurance for you and family

Résumé du poste

Alan is seeking an Operations Coordinator to drive and improve operational services across France, Belgium, Spain, and Canada. You will manage core processes, monitor day-to-day activities, and lead continuous improvement efforts with internal teams and external partners.

The role emphasizes hands-on operations, data-driven decisions, and strong communication in English and Dutch. Flexible working arrangements include on-site HQ, sponsored co-working hubs, or full remote options with equipment

Qualifications

• Experience delivering and improving operational services in multi-country setups.
• Strong analytical mindset with data-driven decision skills.
• Excellent written and verbal communication in English and Dutch.

Responsabilités

• Run insurance or health service processes as Ops Runners.
• Monitor day-to-day operations and follow up on tasks.
• Flag risks and identify opportunities for improvement.
• Handle invoicing, claims treatment, provider network management, and internal support.
• Define and own monitoring schemes for volumes, efficiency, SLAs and risks.
• Supervise third-party partners and coordinate daily communications for continuity.
• Perform controls to verify decisions and document best practices.
• Escalate feedback and coordinate initiatives to improve process efficiency.

Connaissances

Operations management

Analytical thinking

Organization

English and Dutch communication

Description du poste

Operations Coordinator – Job Description

The Operations Coordinator works on a specific subset of services we deliver (e.g., claim reimbursement, fraud, clinic coordination). They are responsible for delivering and improving operational services across France, Belgium, Spain, and Canada.

Key Responsibilities

Approximately 70-80% of the role involves the following core responsibilities:

• Run insurance or health service processes (referred to internally as Ops Runners).
• Ensure day‑to‑day follow‑up and monitoring of operations.
• Flag risks and identify opportunities for improvement.

Additional responsibilities (20-30% of the role) include continuous improvement and automation:

• Operate processes: invoicing, claims treatment, provider network management, and support to internal teams.
• Define and own monitoring schemes to track volumes, efficiency, SLAs, and risk areas.
• Supervise third‑party partners (e.g., teleconsultation, claim operators) and manage daily communication to maintain business continuity.
• Perform controls to verify correct decisions, identify training needs, and document best practices.
• Escalate feedback, support prioritisation, and coordinate initiatives that enhance process delight and efficiency.

Scope and Pool Structure

Operations Coordinators are organised into pools of 3‑7 runners, collectively responsible for a defined scope. Example scope topics:

• Alan therapy: manage relationships with psychologists, balance demand and supply, and support the booking lifecycle (hiring, onboarding, invoicing).
• Claims: provide a best‑in‑class claims experience, adjudicate claims, monitor external provider performance against SLAs, and conduct quality controls.
• Fraud: investigate suspicious claims, prevent fraudulent payouts, and recover losses when necessary.
• Setup/Onboarding: ensure smooth onboarding/out‑boarding of employees, invoicing, and billing, and continually improve process quality.

Operations Coordinators may move between pools as the company’s needs evolve, allowing them to explore new scopes after gaining experience.

Required Experience

• Operations experience in scale‑up or industrial/logistic companies.
• Background in support functions such as Customer Support or People Operations.
• Customer‑facing commercial experience (e.g., account management, Customer Success Communications).
• Event coordination experience.

Skills

• Strong passion for delivering and optimising top‑notch operations, with a hands‑on mindset.
• Analytical mindset with the ability to dive into data to drive decisions.
• Excellent organisational and follow‑up skills with meticulous attention to detail.
• Structured written and verbal communication in English and Dutch.
• Ability to work independently in a fast‑paced environment, with adaptability and flexibility.
• Experience in the insurance or healthcare industry is a plus.

Benefits

• Fair rewards: generous equity packages complement base salary for permanent contracts.
• Flexible office: on‑site HQ, sponsored co‑working hubs, or fully remote with home‑office equipment sponsorship.
• All necessary tools: MacBook Pro, keyboard, laptop stand, monitor, and noise‑canceling headphones.
• Flexible vacation policy and working hours.
• Comprehensive health insurance: fully covered for you and your children, 90‑100% covered for partners depending on the country.
• Transport: country‑specific commuter benefits.
• Learning & training opportunities, free books, and conference budget.
• Personal growth through coaching, with a dedicated coach from day one.
• Parental leave: extended leave for new parents under permanent contracts.

Inclusivity Statement

Everyone, regardless of underrepresentation, is encouraged to apply. We value diverse perspectives and are open to candidates who might not meet every listed requirement.

Additional Information

Please note that we do not sponsor visas for the Operations Coordinator role.