Operations Associate

WARREN; Gent; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

WARREN is seeking an Operations Associate to enhance our operations in Ghent, Belgium, in a hybrid role. This position offers the opportunity to own operational processes from participant administration to contribution tracking, ensuring data accuracy and compliance.

Ideal candidates should have 2–5 years of experience in operations, be detail-oriented, and possess strong communication skills in Dutch and English. This role is crucial for ensuring the operational backbone of our regulated pension fund and fintech entity.

Qualifications

• 2–5 years of experience in operations, administration, or a similar execution-heavy role.
• Ability to notice details and care about accuracy.
• Strong communication skills in Dutch and English.

Responsabilités

• Manage participant administration and ensure data accuracy.
• Track contributions and reconcile employment data.
• Document and improve internal processes.

Connaissances

Operations experience

Detail-oriented

Process improvement

Tech-savvy

Strong communication

Description du poste

Operations Associate

The person who makes everything run and then makes it run better.

Location: Belgium (hybrid, main hub in Ghent). Team: Operations.

About Warren

Most compensation plans in Belgium are stuck in the past: low‑yield products, low transparency, endless paperwork. Meanwhile, employees are stressed about money and HR teams are buried in admin.

That’s where WARREN comes in. We’re pioneering Wealth Enablement: a new category that makes pension, benefits and investing options modern, transparent, and actually valued. Employers love us because we help them attract and retain talent. Employees love us because their money finally works for them.

We’ve secured our pension fund licence, a first‑of‑its‑kind in Belgium, and momentum is exploding. As we scale, the quality of our operations is what separates a good experience from a great one. That’s where you come in.

What you’ll own

We’re looking for an Operations Associate who takes pride in making complex things simple, fixing broken things, and turning good processes into great ones.

This is a full‑time operations role at the heart of Warren. You’ll own the operational backbone of both our regulated pension fund (Warren Pension Fund OFP) and our fintech entity (Warren BV), from participant administration and contribution reconciliation to internal tooling and process improvement.

You’ll work closely with our finance, product, and customer teams, with direct exposure to real operational decisions from day one. No two weeks are the same. You’ll be the person who spots what’s breaking before it breaks and fixes it before anyone notices.

The day to day

Pension Fund Operations (Warren Pension Fund OFP)

• Own day‑to‑day participant administration: data accuracy, benefit statements, and documentation
• Manage contribution tracking, employment data reconciliation, and cash transfers
• Maintain and improve reporting dashboards and board‑level operational insights
• Liaise with external parties (custodians, actuaries, regulators) to keep processes compliant and on track

Company Operations (Warren BV)

• Own the operational heartbeat of Warren BV: invoicing, vendor management, etc
• Document, standardise and continuously improve how things are done internally
• Select, implement and maintain operational tools as the business scales
• Be the go‑to person when something operational isn’t working and the one who fixes it

Process Excellence & Automation

• Map and document existing operational processes end‑to‑end
• Identify bottlenecks and manual steps that are ripe for automation
• Experiment with AI‑native tools and agentic workflows to reduce repetitive work
• Propose and implement improvements that free up the team’s time for higher‑value work
• Turn operational chaos into replicable, scalable systems

This Role Is for You If…

• You have 2–5 years of experience in operations, administration, or a similar execution‑heavy role
• You are detail‑obsessed: you notice what others miss and care about getting it right
• You are highly structured: you build systems, not workarounds
• You are comfortable in a regulated environment and not intimidated by compliance requirements
• You are tech‑savvy: you learn new tools fast and see automation as a superpower, not a threat
• You are a strong communicator: clear, calm, and reliable when things get complex
• You are self‑directed: you don’t wait to be told when something needs fixing
• You are a native Dutch speaker, fluent in English
• Most importantly: you want to be the person the whole team relies on, and you take that responsibility seriously

Why join Warren

• End‑to‑end ownership: you’ll touch every part of how Warren runs, not just one corner of it
• Real stakes: a regulated pension fund means your work has direct impact on people’s financial futures
• A front‑row seat to building a category‑defining fintech from the inside
• An experienced, no‑nonsense team that values execution over politics
• The chance to build the operational foundation that scales with Warren’s growth