NOC Operations Manager (Data Centers)

LCL Data Centers; Aalst; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Full-time permanent contract

Company car

Meal vouchers

Eco vouchers

Laptop & smartphone + subscription

Bonus scheme

Hospitalisation insurance

Outpatient medical insurance

Pension plan

Disability insurance

Homeworking allowance

Hybrid working opportunities

Flexible working hours

Résumé du poste

LCL Data Centers in Aalst is seeking a Critical Infrastructure NOC Manager to standardize and scale a 24/7 NOC across all sites. You will share responsibility for daily operations and drive process improvements.

You will build training programs, coach a team of 12 NOC professionals, ensure incident management discipline, and collaborate closely with IT, field technicians and external partners to optimize monitoring and response.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Experience leading technical teams in 24/7 environments.
• Experience with operational processes in data centers or NOC.
• Solid knowledge of electrical systems and HVAC.
• Familiar with monitoring tools, BMS and DCIM systems.
• Process-oriented with ability to document procedures clearly.
• Strong analytical skills and ability to drive improvements.
• Experience with change management and CI initiatives.
• Excellent communication across stakeholders and teams.
• Dutch, French and English proficiency in writing and speaking.

Responsabilités

• Build a standardized and scalable NOC across data center sites.
• Share responsibility for daily operational management and development of the NOC.
• Develop, implement, and optimize processes, runbooks and incident practices.
• Establish training and knowledge management frameworks for NOC staff.
• Coach and develop a 12-person NOC team in a 24/7 environment.
• Ensure adherence to incident management procedures and escalation paths.
• Oversee monitoring, alert handling, incident response and ticketing.
• Serve as liaison between NOC, field techs, IT teams and partners.

Connaissances

Technical leadership

Ops processes

Electrical systems

HVAC

Monitoring tools

BMS / DCIM

Process docs

Analytical thinking

Change management

Stakeholder comms

Multilingual: Dutch/French/English

Formation

Bachelor's degree in a technical field

Outils

Monitoring software

BMS

DCIM

Description du poste

LCL has many years of experience and unparalleled expertise in the data center industry. With locations in Diegem, Aalst, Antwerp, Huizingen, and Gembloux, we serve customers across a wide range of sectors. To meet evolving market demands, we have expanded our portfolio in recent years to include connectivity and cloud solutions. Alongside our technical expertise and reputation as a trusted partner, our focus on co-creation and sustainability remains a key driver of our success. That's where the future lies. As you can see, we listen to our customers and build long-term relationships with them. To support LCL’s continued growth and further professionalize our Network Operations Center (NOC), we are looking for a Critical Infrastructure NOC Manager who will help build a high-performing and future-oriented NOC organization.

What does a Critical Infrastructure NOC Manager do at LCL?

As a Critical Infrastructure NOC Manager, you will contribute to building a standardized and scalable NOC operation across all data center sites. You will share responsibility for the daily operational management and ongoing development of the NOC. You will develop, implement, and optimise processes, procedures, runbooks, and incident management practices to ensure the NOC team responds quickly, accurately, and consistently to alarms, incidents, and operational challenges.

In addition, you will establish a strong training and knowledge management framework. Through onboarding programs, training initiatives, and hands-on simulations, you will strengthen the technical expertise and decision-making capabilities of NOC employees. You will coach, motivate, and develop a team of 12 NOC professionals working in a continuous 24/7 operational environment. You will ensure strict adherence to incident management procedures by training operators, monitoring compliance with escalation paths, customer communication standards, and reporting requirements, and driving continuous process improvement. You will oversee the quality of monitoring, alarm handling, incident response, and ticket management processes, ensuring that critical alerts receive prompt and appropriate attention. As a key link between the NOC, field technicians, technical experts, IT teams, and external partners, you will foster efficient collaboration and clear communication across all sites.

You will report directly to the Critical Infrastructure Manager. Your primary workplace will be Aalst, with regular coordination and collaboration across LCL’s other locations.

Is this the right opportunity for you?

• You hold at least a bachelor's degree, preferably in a technical field, or have acquired equivalent knowledge through relevant experience.
• You have previous experience leading technical teams and know how to coach, motivate, and develop employees, preferably within a 24/7 or continuous operations environment.
• You have experience with operational processes in a technical or critical infrastructure environment. Experience in a data center or NOC environment is a strong asset.
• You possess solid technical knowledge of electrical systems and HVAC and are familiar with monitoring tools, BMS and/or DCIM systems.
• You have a process-oriented mindset, bring structure to complex environments, and develop clear procedures. You document accurately and ensure knowledge remains up to date.
• You have strong analytical skills, quickly identify patterns and root causes, and translate insights into sustainable improvements. Experience with change management and continuous improvement initiatives is a significant advantage.
• You communicate effectively with a wide range of stakeholders, promote standardised ways of working, and actively encourage knowledge sharing and coaching. You are comfortable providing guidance and corrective feedback when needed.
• You have a good command of Dutch, French, and English, both spoken and written.

Why choose a career at LCL?

• Managing data centers is, above all, about people. That is why we place great importance on your well-being.
• If you have the drive and ambition to excel in the data center industry, LCL offers every opportunity to grow. Through clear career development paths and continuous investment in talent development, we enable our employees to fully realise their professional potential and derive maximum satisfaction from their work. Progress is what drives us.
• You will join a team of dedicated professionals with unmatched expertise and hands-on experience. Our customers rely on them—and as a colleague, so will you.
• We offer a full-time permanent contract.
• Your compensation package includes a competitive salary, company car, meal vouchers, eco vouchers, laptop, smartphone and subscription, bonus scheme, hospitalization insurance, outpatient medical insurance, pension plan, and disability insurance.
• You will benefit from flexible working hours, hybrid working opportunities, and a homeworking allowance.

At LCL, we are committed to diversity and inclusion. We strive to create a workplace where everyone feels welcome and where different backgrounds, identities, and talents contribute to a stronger organization. We recruit based on competencies and aim to build a team that reflects the diversity of society.

Do you require reasonable accommodations during the recruitment process? Please let us know, and we will be happy to explore how we can support you.