Network Security Engineer – SOC & Incident Response

Orange Cyberdefense; Brussel; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Vacation days (32)

Meal vouchers

Eco-cheques

Hospitalization & group insurance

Company laptop

Mobile phone with unlimited use

Training & certifications

Résumé du poste

Orange Cyberdefense seeks a Network Security Engineer to provide second line support in our Security Operations Centre. You will handle escalations, manage incidents, and implement security changes for multinational customers, ensuring SLAs are met.

The role requires experience in network security environments, and expertise with Check Point and at least one of Cisco ASA/Firepower, Palo Alto or Fortinet, plus Pulse Connect Secure or F5 BigIP modules.

Qualifications

• Experience in an IT service role, supporting and troubleshooting network security environments.
• Experience with Check Point and at least one of Cisco ASA/Firepower, Palo Alto or Fortinet.
• Some experience with Pulse Connect Secure (Ivanti) and/or F5 BIG-IP modules.
• Strong knowledge of routing protocols is a plus.

Responsabilités

• Provide second line support and escalate helpdesk tickets to our customers, meeting SLA targets.
• Proactive technical account management for multinational customers, patching and upgrades.
• Ensure documentation is clear and updated in Helpdesk/CRM systems.
• Ensure customer documentation is up-to-date and share information with peers.
• Handle incidents: ensure timely pickup and resolution, engaging stakeholders to restore service.
• Implement changes: assess and implement changes within SLAs.
• Investigate problems: identify recurring incidents and coordinate with colleagues/vendors for permanent fixes.

Connaissances

Network security environments

Routing protocols

Team work

Work under pressure

English

French or Dutch

Outils

Check Point

Cisco ASA/Firepower

Palo Alto

Fortinet

Pulse Connect Secure (Ivanti)

F5 BIG-IP

Description du poste

Orange Cyberdefense seeks a Network Security Engineer to provide second line support in our Security Operations Centre. You will handle escalations, manage incidents, and implement security changes for multinational customers, ensuring SLAs are met.

The role requires experience in network security environments, and expertise with Check Point and at least one of Cisco ASA/Firepower, Palo Alto or Fortinet, plus Pulse Connect Secure or F5 BigIP modules.