NATO | Account Executive (CDT)

NCIM; Brussel; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

NCIM in Brussels is seeking an experienced Account Executive (CDT) to act as the primary customer contact for service discussions, strategic engagement, and escalations. The role coordinates requests, proposals, project reporting, purchase orders, and invoicing while maintaining relationships with sponsors and NCIA stakeholders.

The candidate should have five years of related experience and a strong background in project- and service-management, with NATO-related programme exposure.

Qualifications

• Bachelor’s or master’s degree and at least five years of related experience, or equivalent qualifications.
• Strong knowledge of project-management principles.
• Strong knowledge of service-management principles.
• Experience in in-service support planning.
• Experience developing, acquiring, implementing, or sustaining major Command and Control systems or programmes.
• Experience preparing, managing, and promoting service proposals.
• Excellent written and verbal communication abilities.
• Excellent presentation and briefing skills.
• Excellent reporting abilities.
• Proficiency with Microsoft Office.
• Proficiency with project-planning tools.

Responsabilités

• Act as the primary customer contact for service discussions, strategic engagement, and escalations.
• Manage business intake.
• Monitor the development of price proposals for PoWs and UCRs.
• Track requests throughout the full project lifecycle.
• Communicate progress and status updates to sponsors.
• Participate in project-status reviews covering PoWs, UCRs, and CRFs.
• Coordinate Project Highlight Reports.
• Ensure that Project Highlight Reports are released on time.
• Coordinate project-closure activities.
• Ensure customer purchase orders are received on time.
• Coordinate with Finance to issue invoices according to the relevant agreements.
• Manage relationships with sponsors and NCIA stakeholders.
• Resolve issues affecting customers, sponsors, or project requests.
• Ensure customer requests are assigned to the appropriate parties.
• Follow up to ensure requests are answered promptly.

Connaissances

Project management

Service management

Communication

Reporting

MS Office

Formation

Bachelor's or Master's degree

Outils

Microsoft Office

Project planning tools

Description du poste

NATO Secret clearance is required for this position.

Working arrangement: Full-time, on-site

Working conditions: Normal office environment

Position overview

We are looking for an experienced Account Executive (CDT) to act as the primary customer contact for service discussions, strategic engagement, and escalations.

The successful candidate will coordinate customer requests, proposals, project reporting, purchase orders, and invoicing activities. They will maintain relationships with sponsors and NCIA stakeholders while ensuring that requests are assigned, monitored, and answered promptly.

Duties and responsibilities

• Act as the primary customer contact for service discussions, strategic engagement, and escalations.
• Manage business intake.
• Monitor the development of price proposals for PoWs and UCRs.
• Track requests throughout the full project lifecycle.
• Communicate progress and status updates to sponsors.
• Participate in project-status reviews covering PoWs, UCRs, and CRFs.
• Coordinate Project Highlight Reports.
• Ensure that Project Highlight Reports are released on time.
• Coordinate project-closure activities.
• Ensure customer purchase orders are received on time.
• Coordinate with Finance to issue invoices according to the relevant agreements.
• Manage relationships with sponsors and NCIA stakeholders.
• Resolve issues affecting customers, sponsors, or project requests.
• Ensure customer requests are assigned to the appropriate parties.
• Follow up to ensure requests are answered promptly.

Candidates must have:

• A relevant bachelor’s or master’s degree and at least five years of related experience; or
• Equivalent qualifications combined with relevant professional or military experience.
• Strong knowledge of project-management principles.
• Strong knowledge of service-management principles.
• Experience in in-service support planning.
• Experience developing, acquiring, implementing, or sustaining major Command and Control systems or programmes.
• Experience preparing, managing, and promoting service proposals.
• Excellent written and verbal communication abilities.
• Excellent presentation and briefing skills.
• Excellent reporting abilities.
• Proficiency with Microsoft Office.
• Proficiency with project-planning tools.

The following experience would be an advantage:

• Account-management experience within a business or military organisation relevant to NATO.
• Experience working with NATO-related customers.
• Experience working with NATO-related programmes.
• Experience working in NATO-related operational environments.

Candidate profile

We are looking for someone with strong project- and service-management knowledge who can manage customer relationships and coordinate requests throughout the project lifecycle.

The candidate should be able to communicate effectively with sponsors and NCIA stakeholders, monitor proposals and project activities, coordinate reporting, follow up on purchase orders and invoices, and ensure that issues and customer requests are handled promptly.

This position is based in Brussels and requires full-time, on-site work.