C004891 Account Executive (CDT) (NS) - MON 14 Sep

EMW; Brussel Hoofdstad; Hybride; EUR 70 000 - 95 000; Plein temps

Résumé du poste

EMW in Brussels, Belgium seeks an Account Executive (CDT) to be the customer’s primary interface for service discussions, strategic engagement, and escalations, supported by project managers to ensure continuity.

The role requires an active NATO SECRET clearance, a MSc/BSc in a related subject with 5 years of experience, and proven ability to manage proposals, schedules, and reporting across sponsors and NCIA stakeholders.

Qualifications

• The candidate must have a currently active NATO SECRET security clearance
• MSc or BSc degree in a related subject with 5 years post-related experience
• If no degree, demonstrated abilities or military operations experience may compensate
• Knowledge of Project and Service Management principles and execution
• Experience in Account Management in NATO-relevant contexts is desirable
• Experience in project management and in-service support planning and operations
• Experience with major Command and Control systems development or sustainment
• Proven knowledge of Customer Relationship Management
• Excellent oral and written communication with clear reporting skills
• Proficient with Microsoft Office and planning tools

Responsabilités

• Serve as customer primary interface for service discussions and escalations
• Support with projects managers to ensure continuity at operational level
• Monitor and communicate project progress to sponsors throughout lifecycle
• Facilitate regular review meetings on PoWs, UCRs and CRFs
• Ensure timely release of Project Highlight Reports
• Coordinate with customer to ensure POs are timely received
• Coordinate with Finance to issue invoices per agreements
• Engage with sponsors and NCIA stakeholders to resolve issues

Connaissances

Security clearance NATO SECRET

Account management

Customer relationship management

Communication skills

Microsoft Office

Planning tools

Formation

MSc/BSc in related subject

Outils

Microsoft Office

Description du poste

Deadline Date: Monday 14 September 2026

Requirement: Account Executive (CDT)

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 20 October 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

The Account Manager (AM) will serve as customer primary interface for service discussions, strategic engagement, and escalations, supported by the Projects Managers who ensure continuity at the operational level. This combined approach provides consistency, fosters efficiencies, and ensures alignment across central and local roles.

Deliverables:

• Accountable for the business intake and monitoring of the Price Proposal development for PoW and UCR.
• Manage, monitor, understand, and communicate to sponsors the progress on request processing, all through the project lifecycle.
• Participate in regular review meetings about the PoWs and UCRs and CRFs project status.
• Facilitate and monitor the Project Highlight Reporting process, including the project closure.
• Ensure the timely release of the Project Highlight Reports.
• Coordinate with customer to ensure the POs are timely received.
• Coordinate with Finance team to ensure invoices are issued based on agreements.
• Manage relationships and engage with both sponsors and relevant NCIA stakeholders for the resolution of issues should they arise.
• Address requests from sponsors and customer representatives ensuring proper NCIA assignment and timely response.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Master of Science (MSc or a Bachelor of Science (BSc) degree or any other relevant Bachelor education at a nationally recognized/certified University in a related subject with 5 years post related experience;
• Or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with a military experience on operations;
• Demonstrable knowledge and experience of Project and Service Management principles and execution in a similar organization or environment;
• Knowledge and experience of Account Management in a business or military organization that is relevant in the NATO context is desirable;
• Knowledge and experience in project management and in-service support planning and operations in a business or military organization that is relevant in the NATO context;
• Knowledge and experience involving the development or acquisition, implementation and sustainment of major Command and Control systems and/or programmes;
• Experience in the management, preparation and promotion of service proposals;
• Proven knowledge and understanding of Customer Relationship Management;
• Proven ability to effectively communicate orally and in writing with excellent briefing and presentation skills and the ability to produce clear and concise reports;
• Proven experience in the use of computer-based support tools with an emphasis on Microsoft Office and planning tools;