Mobile Field Service Technician

Lensys; Belgique; À distance; EUR 38 000 - 58 000; Plein temps

Résumé du poste

Lensys is seeking a Mobile Field Service Technician to keep critical infrastructure running across Belgium. You will travel to sites, perform preventive maintenance, diagnose and repair complex equipment, and ensure service levels are met.

The role requires independence, strong problem-solving, and excellent communication with on-site teams. A valid driving license and a personal car are essential, and you will use mobile reporting tools to document work.

Qualifications

• Field service technician role requiring on-site diagnostics and repairs.
• Must manage time effectively across travel routes and service windows.
• Excellent customer service and communication skills.
• Valid driving license and access to a personal car.

Responsabilités

• Perform maintenance and repairs on equipment at outdoor locations across Belgium.
• Diagnose issues on-site with diagnostic tools and implement lasting solutions.
• Respond to service requests and emergencies, optimizing routes to meet SLAs.
• Install, configure, and upgrade new equipment for seamless operation.
• Maintain detailed service records using mobile reporting tools.
• Provide customer service and technical guidance to on-site personnel.

Connaissances

On-site diagnostics

Troubleshooting

Customer service

Time management

Outils

Diagnostic equipment

GPS navigation

Mobile reporting tools

Description du poste

Take to the open road as a vital Mobile Field Service Technician, ensuring the seamless operation of critical infrastructure across diverse Belgian landscapes. This dynamic role empowers you to be the on-the-ground expert, bringing essential services directly to where they are needed most.

CONTEXT

Imagine a network of vital infrastructure, quietly powering businesses and communities across Belgium. From bustling urban centers to serene rural settings, these systems are the unsung heroes of modern life. Our client, a major player in its sector, is the guardian of this critical backbone, committed to unparalleled reliability and rapid response. They seek an intrepid and skilled Mobile Field Service Technician – not just a repair person, but a frontline ambassador of excellence. You will be the crucial link between the company's promise and its realization, traveling across specific Belgian provinces, facing varied challenges head-on, and ensuring that essential services never falter. This role is for those who thrive on independence, problem-solving in real-time, and the satisfaction of seeing your direct impact on daily operations, come rain or shine.

ACTIVITIES

• Perform daily preventative maintenance checks and corrective repair tasks on a wide array of specialized equipment and infrastructure components situated across various outdoor locations.
• Diagnose technical issues on-site using specialized tools and diagnostic equipment, implementing efficient and lasting solutions.
• Respond promptly to service requests and emergency call-outs, managing your schedule and travel routes effectively to meet service level agreements.
• Install, configure, and upgrade new equipment, ensuring seamless integration and optimal performance.
• Maintain detailed service records, documenting all work performed, parts used, and system status through mobile reporting tools.
• Provide exceptional customer service and technical guidance to on-site personnel, building strong client relationships.
• Adhere strictly to all safety protocols and industry best practices while working independently in diverse environmental conditions.

EXPECTED ACHIEVEMENTS

• Maintain a high first-time fix rate and rapid resolution of technical issues, minimizing downtime for critical systems.
• Become a highly reliable and trusted field expert, consistently ensuring the operational continuity of client infrastructure.
• Contribute to enhanced customer satisfaction through professional conduct, clear communication, and effective problem-solving.
• Proactively identify potential system vulnerabilities or upgrade opportunities, feeding valuable insights back to the engineering and planning teams.
• Efficiently manage a demanding travel schedule, optimizing routes and time to cover a significant service area effectively.

ENVIRONMENT

Field service tools and diagnostic equipment, mobile computing devices, GPS navigation, outdoors working conditions, specific Belgian provinces (e.g., Brabant, Hainaut, Flanders), communication tools (Teams, Outlook), French, Dutch, and English language proficiency. A valid driving license and personal car are essential.