Logistics Data Analyst

Just Eat Holding; Belgium; On-site; EUR 42,000 - 64,000; Full time

Job summary

Just Eat Holding is seeking a Data Analyst to support the development of a world-class delivery experience. You will quickly grasp complex concepts, uncover facts from detailed data, and identify root causes of performance issues.

You’ll combine internal and external data sources to derive insights and drive operational improvement. You will work with a team of professionals across different skill sets, focusing on data-driven decisions, reporting, and cross-functional initiatives to optimize

Qualifications

• Minimum 3+ years in an analytical, data-driven role.
• Experience with analytics tools (SQL, Tableau/Looker, Airflow is a plus).
• Strong reporting, data gathering and presentation skills.

Responsibilities

• Lead analytical initiatives to enhance delivery operations and customer experience.
• Proactively conduct data analyses to enable deeper operational insights.
• Support optimisation of business processes to improve delivery experience and efficiency.
• Collaborate with stakeholders across strategic accounts, customer care, BI and delivery partners.
• Understand delivery metrics in depth and communicate them consistently to teams.
• Investigate problem orders to identify root causes and trends.

Skills

Analytical thinking

Attention to detail

Communication

Organisational skills

Tools

SQL

Tableau

Looker

Airflow

Google BigQuery

Google Sheets

GitHub

Job description

Role Overview

The Data Analyst will support the development of a world-class delivery experience.

This role will involve grasping complex concepts quickly, uncovering facts and identifying root causes of performance issues from detailed data, as well as understanding general trends.

Furthermore, you will be combining different internal and external data sources to produce and derive insights. A passion for data and process driven operational improvement is key as well as the ability to work within a team of people with different skill sets.

Key Responsibilities

• Leading key analytical initiatives and projects to continuously enhance our delivery operations and customer experience.
• Proactively suggesting and conducting relevant data analyses to enable deeper operational insights.
• Supporting the optimisation of key business processes to continuously improve the delivery experience and promote efficiency and effectiveness.
• Working closely with stakeholders on cross-functional initiatives (strategic account management team, customer care team, business intelligence team, and delivery partners) to drive positive, timely outcomes for the business.
• Understanding delivery operations metrics in depth and ensuring consistent use across the business, being able to communicate them to other teams.
• Investigating problem orders to identify their root cause(s) and, whenever possible, identify trends and proactively eliminate/reduce re-occurrences.

What will you bring to the table?

• Highly organised, detail-oriented with good analytical and communication skills.
• Proven experience in an analytical role.
• Strong reporting skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Adept at queries, report writing and presenting findings (solid SQL knowledge is a requirement)
• Strong modelling and problem structuring skills, being able to tackle complex unstructured problems.
• Proactive and clear communication skills.
• Experience with Google BigQuery and Google Sheets is a plus
• Experience with Tableau (or similar data visualisation tools) is a plus

Applicant requirements

• 3+ years experience working in an analytical, data-driven role
• Experience with analytics tools, such as; SQL, Tableau, Looker, Airflow, github an asset