Life Insurance Transformation Consultant

NORRIQ Financial Services; Brussel; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Company car

Competitive salary package

Extensive training and innovative tools

Résumé du poste

NORRIQ Financial Services in Belgium is seeking a Life Insurance Transformation Consultant to enhance our Insurance Transformation team. You'll integrate life and pensions expertise with business analysis and AI, transforming traditional operations into an AI-augmented model that enhances onboarding and underwriting processes.

The ideal candidate will have a Master’s degree, 2-8 years of experience in the field, and proficiency in both English and Dutch or French. Join a dynamic team focused on reshaping the future of insurance.

Qualifications

• Master’s degree or equivalent experience in a relevant field.
• 2-8 years in Life Insurance, Pensions, Wealth, or consulting.
• Solid grasp of Life and Pension products and regulation.

Responsabilités

• Transform Life Insurance operations to an AI-augmented model.
• Map and analyze the Life value chain and identify opportunities.
• Define and prioritize API integrations and pilot AI agents.

Connaissances

Process analysis

Fluent in English

Affinity with API-based integrations

Strong analytical skills

Formation

Master’s degree in Finance, Economics, Actuarial Science, Engineering, IT

Outils

Jira

Confluence

Miro

Description du poste

The Opportunity

Life Insurance is being reinvented. Customers expect Netflix‑like digital experiences, regulators demand ever‑stronger duty‑of‑care and product governance, and AI is unlocking entirely new ways to underwrite, advise, and serve policyholders across decades‑long relationships. To accelerate this shift we are looking for a Life Insurance Transformation Consultant to strengthen our Insurance Transformation team. You will sit at the intersection of life and pensions expertise, business analysis, and applied AI — guiding insurers as they reshape long‑term savings, protection, pensions, and unit‑linked propositions for the next generation of policyholders.

Your Mission

Transform Life Insurance Operations — today still characterised by paper‑heavy onboarding, fragmented advisor tooling, manual underwriting, and slow claims and surrender handling — into an AI‑augmented operating model where:

• Digital onboarding and IDD/suitability assessments are seamless across direct, broker, and bancassurance channels
• Underwriting is accelerated through data enrichment, predictive risk models, and agentic AI
• Policy administration, beneficiary management, and life‑events handling are automated end‑to‑end
• Advisors are augmented with AI co‑pilots that draft suitability reports, KIDs, and personalised proposals

Your Key Responsibilities

• Map and analyse the Life value chain — product, distribution, policy admin, in‑force, claims, and pay‑outs — surfacing pain points and opportunities.
• Co‑design future‑state journeys for individual and group life, unit‑linked, branch 21/23, pensions (IORP II), and protection with product, actuarial, advisors, IT, and compliance.
• Translate business needs into user stories, acceptance criteria, and functional specs.
• Define and prioritise API integrations: policy admin, advisor portals, fund platforms, e‑ID/signature (Itsme), KYC/AML, medical underwriting, pension trackers, and payments.
• Specify, prototype, and pilot AI agents — document classification, KID/IPID generation, suitability drafting, lapse prediction, beneficiary verification, advisor next‑best‑action — expert in the loop.
• Run business cases quantifying time‑to‑issue, advisor productivity, persistency, NPS, and cost per policy.
• Lead change management: train advisors, underwriters, and operations; redesign roles and KPIs.
• Operate inside agile teams as Business Analyst, Product Owner, or Scrum Master.
• Monitor solutions and iterate to stay aligned with evolving regulations (IDD, PRIIPs, Solvency II, IORP II, RIS, DORA, AML and the AI Act).
• Act as trusted advisor to clients.

What You Bring

• Master’s degree in Finance, Economics, Actuarial Science, Engineering, IT, or related — or equivalent experience.
• 2‑8 years in Life Insurance, Pensions, Wealth, or consulting, with exposure to product, distribution, underwriting, or claims.
• Solid grasp of Life and Pension products (branch 21/23, unit‑linked, group life, pillar 2/3, protection) and regulation (IDD, PRIIPs, Solvency II, IORP II, RIS).
• Strong process analysis skills: stakeholder interviews, BPMN, journey mapping, user stories, and test scenarios.
• Affinity with API‑based integrations — comfortable reading API docs and shaping integration designs.
• Working knowledge of agile delivery (Scrum, Kanban, SAFe) and tools like Jira, Confluence, and Miro.
• Strong analytical and problem‑solving skills.
• Excellent communication — fluent with actuaries, advisors, and architects alike.
• Fluency in English and Dutch or French, with passive knowledge of the other.

About NORRIQ

NORRIQ is an international group based in Denmark and Belgium, comprising over 400 consultants dedicated to unlocking the full business potential of companies through technology and digital transformation. We have a specialised Financial Services practice that is experiencing rapid growth: over 125 consultants focus exclusively on the financial services sector, assisting banks and insurances in redesigning their operations to meet changing client expectations, adopt new technologies, and adhere to evolving regulations (DORA, RIS, AI Act, IDD, Solvency II, GDPR, etc).

We Are Looking For Someone Who

• Uses AI assistants like Claude, ChatGPT, and Copilot daily for research, drafting, and prototyping.
• Has a deep interest in agentic AI — how agents plan, reason, use tools, and collaborate with humans.
• Is curious about GenAI in regulated industries: RAG, evaluation, guardrails, and the EU AI Act.
• Wants to actively shape how AI agents are embedded into insurance workflows.

What We Offer

• A front‑row seat in one of the most exciting transformations in insurance: making protection, advice, and claims truly digital and customer‑centric.
• A fast‑growing international company with a unique people culture spanning Denmark, Belgium, and beyond.
• Competitive salary package including company car, iPhone, and various allowances.
• Extensive training in Belgium and Denmark on technical skills, soft skills, project management, and the latest AI technologies — plus access to innovative equipment and tooling.
• The freedom and budget to experiment with cutting‑edge AI tools and bring those learnings into client engagements.
• A dynamic and growing team with a great mix of young and experienced professionals focused on financial services — people who challenge each other and have fun doing it.
• Real career growth: we invest in our people and promote from within.