Junior Technical Support Specialist

YIELDS NV; Sint-Agatha-Berchem; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Autonomy

Flexible working

Competitive salary extras (eco cheques

hospitalization insurance

Meal vouchers

Personal development budget

Right tools (Mac or Dell)

Flexible mobility budget

Résumé du poste

YIELDS NV is seeking a Junior Technical Support Specialist in Berchem to serve as the technical anchor for clients, resolving complex product inquiries and configurations.

You will collaborate with domain experts in model/AI risk management, ensure accurate issue translation to the product team, and guide customers through platform usage while maintaining clear communication throughout the support lifecycle.

Qualifications

• Bachelor's or Master's degree in IT, Computer Science, Business Engineering, or similar field, or equivalent experience.

Responsabilités

• Take ownership of complex product inquiries through the service desk.
• Adapt and adjust existing custom configurations for clients.
• Create and maintain customer-facing support documentation and tutorials.
• Reproduce, verify and analyze reported bugs; translate issues for the product team.
• Own end-to-end communication for client issues and escalation handling.
• Build deep understanding of each client’s setup to provide proactive support.
• Collaborate with product and Information Security teams for timely support.

Connaissances

Analytical thinking

Customer focus

English fluency

Clear technical requirements

Strong analytical mindset

Enterprise SaaS knowledge

Python

SQL

Formation

Bachelor's or Master's in IT / Computer Science / related

Outils

SQL

Database knowledge

Description du poste

Wat:

Frequentie: Dagelijks Wekelijks

Junior Technical Support Specialist

• YIELDS NV
• Berchem

Junior Technical Support Specialist

We are looking for an analytical and customer-focused Junior Technical Support Specialist to join our team and become the technical anchor for our clients. In this role you will support domain experts in model/AI risk management, model development, model validation,… who rely on us for complex product queries, custom configurations and bug resolution. This requires a deep understanding of our solutions and the ability to solve technical puzzles. You will take full ownership of client questions ensuring that users receive the right advice, can use the product effectively and have their issues resolved quickly and efficiently. As you master our platform and understand the different configurations of our clients, this role offers a clear growth path towards an implementation consultant or customer success account management role.

How you\'ll make an impact

• Take ownership of complex product inquiries, guiding our customers through technical challenges and platform usage via our service desk.
• Adapt and adjust existing custom configurations tailored to the needs of our clients.
• Create and maintain customer-facing support documentation and tutorial videos.
• Thoroughly reproduce, verify and analyze reported bugs, resolving what you can and accurately translating issues for the product team.
• Own the end-to-end communication for client issues, ensuring the user stays informed and guided even when an issue is escalated.
• Build a deep understanding of each client’s specific setup to provide proactive support.
• Collaborate closely with internal teams (product team, Information Security team) to ensure timely and high-quality support.

Profiel

What we\'re looking for

• Bachelor\'s or Master\'s degree in IT, Computer Science, Business Engineering, or a similar field, or equivalent experience in a similar role.
• A customer-centric professional with excellent communication skills who genuinely enjoys helping experts solve complex problems.
• Fluency in English (spoken and written) is an absolute must.
• Ability to translate business needs or functional problems into clear technical requirements.
• A strong analytical mindset. You don’t just pass along an issue, you investigate the root cause and resolve the issue yourself or introduce short-term workarounds to unblock the client.
• A strong affinity for complex enterprise SaaS software solutions combined with the eagerness to learn about MRM and AI governance.
• Python skills are a plus.
• Hands-on experience in database and SQL is a plus.
• A high ownership mentality, taking full responsibility issues from the moment they are raised until the final solution is communicated.
• An ambitious individual looking to grow into an implementation consultant expert or account manager role focused on deep product expertise.

Aanbod

Why work for Yields

Autonomy

Lots of autonomy and the opportunity to significantly contribute to a fast-growing tech company.

Flexible working

Work from home or from our office in Antwerp (Berchem), with a minimum of 2 days per week required in the office to stay connected in person.

Dynamic and open culture

A dynamic and open company culture with a flexible and remote-friendly work environment.

Competitive salary

Competitive salary extras like eco cheques, hospitalization insurance, meal vouchers, etc.

Personal development budget

Personal development budget to support your growth.

The right tools

The right tools to do your job (Mac or Dell – your choice!).

Flexible mobility budget

Use it for commuting, a leased car, or even paying off your home or rent.