Junior Support Engineer 24/7

Sopra Steria; Brussel; Hybride; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Company car

Laptop

Phone

Meal vouchers

Sopra Steria Academy training

Résumé du poste

Sopra Steria is seeking an IT Support Engineer to provide technical assistance for hardware, software and network issues, both remotely and on-site. You will diagnose problems, implement solutions and maintain systems to ensure smooth IT operations.

Responsibilities include managing user accounts and delivering end-user support to minimize downtime, with dayshifts and potential night/weekend hours. The role emphasizes teamwork and clear communication in a global consulting environment.

Qualifications

• Training in IT support or proven experience in a similar role.
• Experience in first-line IT support and user assistance.
• Basic knowledge of hardware, operating systems, software, and networking.
• Ability to explain technical issues to non-technical users.
• Experience with service desk tools such as ServiceNow or Jira.
• Certifications (optional) beneficial: CompTIA A+, Microsoft Fundamentals, CCNA.
• Working hours include dayshifts, nights, and weekends.
• English, Dutch and French are required.

Responsabilités

• Provide first-line IT support and troubleshoot hardware, software, and network issues.
• Manage user accounts and assist end users to minimize downtime.
• Coordinate with service desk and remote tools to resolve incidents.
• Communicate technical information clearly to non-technical users.

Connaissances

IT support

First-line support

Hardware basics

Operating systems

Office software

Networking basics

Service desk tools

ServiceNow

Jira

Intune

Office 365

Windows/macOS

Communication

Multilingual

Formation

Associate degree in IT support

Syntra/VDAB background

Relevant IT certifications

Outils

ServiceNow

Jira

Intune

Office 365

Windows

macOS

Description du poste

Company Description

A positive future for all - that's what we at Sopra Steria work towards. With over 51.000 colleagues in nearly 30 countries, we are Europe's leading digital solutions provider. We believe it's not only technology that powers transformation. Its people who are at the core of change. That's why its people that are at the heart of everything we do, excelling both independently and in team.

Company Description

A positive future for all - that's what we at Sopra Steria work towards. With over 51.000 colleagues in nearly 30 countries, we are Europe's leading digital solutions provider. We believe it's not only technology that powers transformation. Its people who are at the core of change. That's why its people that are at the heart of everything we do, excelling both independently and in team. The world is how we shape it. Lets shape it together

Job Description

An IT Support Engineer in a day-shift-system provides technical assistance and troubleshooting for hardware, software, and network issues both remotely and on-site. They diagnose problems, implement solutions, and maintain systems to ensure smooth IT operations. Responsibilities include managing user accounts, and providing end-user support to minimize downtime and enhance productivity.

Qualifications

We're seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you'll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!

You’ll have knowledge and experience of the following:

• Training in IT support (associate degree, Syntra, VDAB...) or proven experience in a similar role.
• You have a first experience in providing first-line IT support or you just finished an IT course/education.
• You have basic knowledge of:
  • Hardware: Understanding of basic hardware components, such as desktops, laptops, printers, and other peripherals. Experience with installation, troubleshooting, and repairs is valuable.
  • Operating Systems: Familiarity with common operating systems (Windows, macOS). Knowledge of basic commands, user management, file systems, and updates.
  • Software: Understanding of common software applications, such as Microsoft Office, O365, email clients, Intune, and basic troubleshooting of common software issues.
  • Networking: Basic understanding of networking concepts (e.g., IP addressing, routers, switches, Wi-Fi, LAN).
• Ability to communicate technical issues to non-technical users in a clear and friendly manner.
• Basic experience with service desk- and remote tools (e.g. ServiceNow, Jira).
• Certifications (optional but beneficial): CompTIA A+, Microsoft Certified: Fundamentals, Cisco Certified Network Associate (CCNA)
• Working hours: dayshifts, nightshifts & weekends
• English, Dutch and French are required

What To Expect From Working At Sopra Steria

Can you picture it already? Access to cutting edge software. A variety of projects, national and international. A team that inspires you and then there is you in the centre of it all. That's what it's like working at Sopra Steria.

On top of that, you'll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.

Additional Information

This is what you'll get from us

Doing what you love? It's not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you're also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That's why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that's in your backyard.

We offer a generous employee benefits package that includes:

• A company car or mobility budget
• Laptop, phone & phone subscription
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.