Junior Support Engineer

Sopra Steria Group; Brussel Hoofdstad; Sur place; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Company car or mobility budget

Laptop and phone

Meal vouchers

Insurance coverage

Résumé du poste

Sopra Steria Group is looking for an IT Support Engineer in Brussels, providing technical assistance for hardware, software, and network issues. This position involves diagnosing problems, implementing solutions, and supporting users to enhance productivity.

The ideal candidate will have training in IT support or equivalent experience, a good understanding of hardware and software, and the ability to communicate technical issues clearly. Benefits include a competitive salary, insurance coverage, and continuous learning opportunities.

Qualifications

• Have experience in providing first-line IT support or recent IT education.
• Basic understanding of desktop hardware and peripherals.
• Familiar with common operating systems and basic software troubleshooting.

Responsabilités

• Provide technical assistance for hardware and software issues.
• Diagnose problems and implement solutions.
• Manage user accounts and provide end-user support.

Connaissances

IT support knowledge

User communication skills

Basic hardware troubleshooting

Understanding of operating systems

Networking concepts

Formation

Training in IT support or proven experience

Outils

ServiceNow

Jira

Description du poste

Job Description

An IT Support Engineer in a day‑shift system provides technical assistance and troubleshooting for hardware, software, and network issues both remotely and on site. They diagnose problems, implement solutions, and maintain systems to ensure smooth IT operations. Responsibilities include managing user accounts, and providing end‑user support to minimize downtime and enhance productivity.

Qualifications

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!

You’ll have knowledge and experience of the following:

• Training in IT support (associate degree, Syntra, VDAB…) or proven experience in a similar role.
• You have a first experience in providing first‑line IT support or you just finished an IT course/education.
• You have basic knowledge of:
  • Hardware: Understanding of basic hardware components, such as desktops, laptops, printers, and other peripherals. Experience with installation, troubleshooting, and repairs is valuable.
  • Operating Systems: Familiarity with common operating systems (Windows, macOS). Knowledge of basic commands, user management, file systems, and updates.
  • Software: Understanding of common software applications, such as Microsoft Office, O365, email clients, Intune, and basic troubleshooting of common software issues.
  • Networking: Basic understanding of networking concepts (e.g., IP addressing, routers, switches, Wi‑Fi, LAN).
• Ability to communicate technical issues to non‑technical users in a clear and friendly manner.
• Basic experience with service desk‑ and remote tools (e.g. ServiceNow, Jira).
• Certifications (optional but beneficial): CompTIA A+, Microsoft Certified: Fundamentals, Cisco Certified Network Associate (CCNA).
• English, Dutch and French are required.

Benefits

We offer a generous employee benefits package that includes:

• A company car or mobility budget.
• Laptop, phone & phone subscription.
• A competitive salary and indefinite contract.
• Insurance coverage, meal vouchers, eco‑cheques, and more.
• Continuous learning opportunities through the Sopra Steria Academy to support your career development.

Equal Opportunity Statement

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.