ITS Technician

British School of Brussels; Brussel; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international school in Brussels seeks an ITS Technician to provide technical support and manage software installations. Ideal candidates will have a background in Computer Science, strong IT skills, and experience with programming languages such as Python and Java. The position offers a full-time, short-term contract with an attractive salary up to €6,212 gross per month, plus benefits. The role is set within a vibrant international environment focused on student success.

Prestations

On the job training

An attractive salary

Extra-legal benefits including lunch vouchers

Qualifications

• Higher education in Computer Science or equivalent experience.
• Excellent understanding of campus IT environments and support.
• Experienced in programming and technical helpdesk support.

Responsabilités

• Installation and maintenance of software applications.
• Managing the ITS helpdesk and user support.
• Overseeing the student laptop program.

Connaissances

ITIL

Programming: Python

Programming: Java

Programming: C++

Scripting & PowerShell

Crestron A/V automation

Formation

Higher education Computer Science or similar

Outils

Microsoft Windows

macOS and iOS

Office 365

Linux

A/V technology

Description du poste

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Starting asap

BSB is a not for profit, inclusive independent international school comprising 1,350 students from approximately 70 countries. Located in the parkland of Tervuren, we enjoy world class facilities set within an inspiring green campus, yet near all the amenities of the university city of Leuven and the capital city of Brussels.But what makes our school an exceptional place to learn and grow, and what really sets us apart, are the relationships we build, the culture of kinship we foster and the pursuit of quality in everything that we do.

We are committed to providing a vibrant and engaging holistic education for our students in a harmonious atmosphere.With everyone learning and working together to inspire success, we have created a thriving community with the notion of ‘one school’ at its heart. By balancing academic endeavour with pastoral care, and classroom-based learning with enrichment opportunities, we provide our students with the best opportunities possible to broaden their aspirations andhorizons.

Our curriculum is British based and uniquely adapted to the needs of our international and diverse student body. There is an Early Childhood Centre for children aged 1-3.Our Primary School offers a bespoke enquiry-based curriculum. Students in Year 10 & 11 study for (I)GCSE and BTEC courses.Post-16 students can choose from three internationally recognised pre-university examination courses: English A Levels, International Baccalaureate (IB) Diploma or BTEC. Our Enrichment programme is exceptional, offering over 100 activities per week.

As one of the top performing schools in the world, BSB students go on to attend a wide range of top universities across the globe.We believe that our exceptional student outcomes and top world rankings are really a happy by-product of our unique culture built on care, curiosity, and collaboration.

The ITS Technician will report directly to the ITS Network Officer.

Specific duties will include:

Software and Networking

• Installation, customisation and maintenance of software application packages both on the network and on stand-alone machines; removal of redundant material.
• Some network management tasks: assisting in setting up user access rights, policies, profiles, printer queues, device configuration, making regular backups.
• Maintaining the software and hardware database.
• Implementation of appropriate procedures to keep the school virus-free.
• An excellent understanding of the OSI model along with ITIL/PRINCE2 methodologies.
• Sound knowledge of Microsoft Windows operating systems.
• Sound knowledge of macOS and iOS operating systems.
• Sound knowledge of Office 365.
• Some Linux experience would be useful.
• Ensuring the correct working of all classroom and conference room setups.
• Setting up new workstations (desktops, laptops and tablets) and any necessary peripheral devices.
• Maintaining the hardware database (Alloy Asset Navigator).
• Installation of network equipment and maintaining hardware in the field in ways that optimize performance.
• Day to day maintenance and troubleshooting.
• Liaising with hardware service agents to ensure that repairs which cannot be dealt with “in house” are carried out quickly and efficiently; packing and returning faulty units, checking and installing repaired items.
• Setting up Projectors, Interactive Boards and Active Panels.
• Manage the configuration and deployment of Apple iPads and Student assigned Windows 10 laptops.
• Familiar with ISO/IEC standards, best practices and limitations of A/V equipment.
• Setting up Miracast, Promethean ActivConnect, AppleTV and similar technologies.
• Maintaining and configuring AV automation systems such as Crestron.

Helpdesk Support

• Managing the ITS telephone helpdesk and incoming tickets.
• Providing end user support in the classroom.
• Updating the central Knowledge Base.
• Working as part of a dynamic team.
• Eagar to learn with a desire for knowledge in this ever-changing environment.
• Overseeing the student 1-1 school laptop program (Years: 7,8,9) working directly with students, staff and service agents.
• Individual specialisations and specific project assigned work.

Qualifications

• Higher education Computer Science or similar Bachelors or equivalent through experience

Skills

• ITIL/PRINCE2.
• Programming: Python, Java, C++, Scripting & PowerShell.
• Crestron and/or A/V automation systems programming/configuration.
• Audio / Visual technology specialisation with focuses on equipment, as well as installation, operation and maintenance best practices.

The Person:

• Commitment to the BSB Guiding Statements
• Committed to achieving the best at all times for BSB students
• Belief that in learning and in life more is achieved together than alone
• Committed to the safety and wellbeing of BSB students.

In return, we offer:

• A full-time, short-term post (absence replacement)
• On the job training
• Interesting position in an international environment
• An attractive salary – BSB Operational scale – Band 4 representing a minimum of
  € 3.975 and a maximum of € 6.212 gross per month (depending on the years of relevant experience) and extra-legal benefits including luncheon vouchers and free use of the BSB sport facilities (payment via an employment agency)

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