IT Support Engineer

Lansweeper NV; Merelbeke; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A technology company in Belgium is seeking an IT Support Engineer to be the first point of contact for all IT service requests. This role involves managing tickets, onboarding, and ensuring employee satisfaction. Ideal candidates should have a customer-first mindset, basic knowledge of Microsoft 365, and be reliable and motivated to solve issues efficiently. The company offers competitive salary, benefits, and opportunities for career growth.

Prestations

Competitive salary

Group insurance

Health coverage

Meal vouchers

Career growth opportunities

Qualifications

• Basic understanding of IT environments required.
• Fast learner, able to quickly adopt new tools and procedures.
• Reliability and ownership to see issues through.

Responsabilités

• Serve as the first-line IT contact for all employees.
• Handle onboarding/offboarding and access management.
• Keep Jira updated as the source of truth for IT tickets.

Connaissances

Customer-first mindset

Strong communication skills

Basic understanding of Microsoft 365

Familiarity with IT ticketing tools

Analytical thinker

Outils

Jira Service Management

Azure Active Directory

Description du poste

Overview

IT Support Engineer

Context & Impact: Due to an internal move, we’re looking for an IT Support Engineer to ensure continuity and fast response in our first‑line IT support at Lansweeper.

You’ll be the first point of contact for all Lansweeper employees, handling tickets, walk‑ups, and IT service requests swiftly and with a smile (either fake or real smile is fine, your pick).

This role keeps every employee up and running while freeing up your coworker senior engineers to focus on complex IT projects, which you can also be a part of going forward.

Over the next year, your work will directly improve SLA compliance, user satisfaction, and the efficiency of our Jira‑based IT workflows.

Challenge:

The main challenges you'll face are:

• Managing a high volume of requests while maintaining quality and calm under pressure

• Keeping Jira and documentation up‑to‑date and consistent across the team

• Staying motivated in a structured, support‑oriented role while continuously improving processes

Key Responsibilities

• Serve as first‑line IT contact for all Lansweeper employees through tickets, chat, and walk‑ups

• Handle onboarding/offboarding, access management in Microsoft 365 and Azure AD

• Process and follow up on equipment orders, ensuring items are delivered on time, tracked correctly, and registered in Lansweeper.

• Manage email quarantine requests, hardware swaps, and office meeting room setups

• Keep Jira fully updated as the single source of truth for IT tickets, workflows, and documentation

• Create, maintain, and improve written procedures and internal documentation

• Identify opportunities to automate recurring tasks and simplify internal processes

• Be onsite at least four days per week to handle office‑related IT requests

Key Requirements

Hard skills:

• Basic understanding of Microsoft 365, Azure Active Directory, and modern IT environments

• Familiarity with IT ticketing tools such as Jira Service Management

• Interest in IT administration, asset management, and hardware troubleshooting

• Fast learner, able to pick up new tools and internal procedures quickly

• Analytical thinker with a process‑driven, structured approach

Soft skills:

• Customer‑first mindset and strong communication skills

• Politeness and professionalism under stress

• Reliability, ownership, and motivation to see issues through to completion

Our Offer

• Competitive salary benchmarked to market standards

• Benefits: group insurance, health coverage, meal vouchers, eco vouchers, and more

• Career growth & learning opportunities – expand your technical expertise and grow within IT or other internal tracks over time

• Flexible working hours and partial remote options

• Regular company events, knowledge‑sharing sessions, and fun team activities

Company Info

Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT.

With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.

We help our customers:

• Tame hybrid infrastructures

• Manage compliance risks

• Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems

From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.

Our culture is built on four values:

• One Team – united across boundaries

• We Care – customers and people at the center

• We Grow – learning, sharing, improving

• We Deliver – focusing on what truly matters

Team Info

You’ll join the IT Team, working closely with a merry bunch of misfits and reporting to Bart Everaert.

Team size: 8 members, based in Belgium (HQ, Ghent area).

Call to action

Do you want to set your first steps into IT whilst having real impact and the perfect setup to learn more and grow? Then hit apply!