IT Services Delivery Manager GCC

Infosys; Elsene; On-site; EUR 9,400 - 14,000; Full time

Job summary

Infosys Limited in Hyderabad is seeking an IT Services Delivery Manager GCC to lead end-to-end IT infrastructure, security, IAM, and governance for GCC operations.

You will drive ITIL-based service management, risk mitigation, and disaster recovery, while coordinating with business stakeholders and vendors to ensure reliable, secure IT services across on-prem and cloud environments.

Qualifications

• IT infra & ops across on-prem and cloud environments.
• Cyber security, risk management, and Zero Trust implementations.
• IAM, MFA, access controls, and privileged access management.
• IT security compliance, audits, and governance.
• Disaster Recovery (DR) planning and BCP.
• Automation for provisioning, monitoring, patching, and incident response.
• ITIL-based service management and SLA adherence.
• Stakeholder and vendor management across GCC governance.
• Networking and security tools including Firewalls, Zscaler, and Cloud services.

Responsibilities

• Oversee daily IT operations, infra reliability, and system availability across on-prem and cloud.
• Manage enterprise network including LAN/WAN, SD-WAN, routers, switches, and firewalls.
• Ensure high availability of servers, virtualization, and Azure cloud services.
• Establish proactive monitoring, alerting, and capacity planning.
• Lead security operations, threat detection, incident response, vulnerability management.
• Govern Zero Trust architecture and endpoint protection controls.
• Own IAM: Active Directory, RBAC, MFA, Privileged Access.
• Ensure regulatory compliance, audits, and governance documentation.
• Define DR/BCP, test RTO/RPO, backups, and failover.
• Drive automation for provisioning, patching, incident resolution.
• Govern IT services using ITIL practices; ensure SLAs.
• Lead stakeholder and vendor management with GCC leadership and Truist teams.
• Technical skills: networking, security, identity, cloud, virtualization, SOC integration.

Skills

IT Infra Mgmt

Cyber Security

IAM & MFA

ITIL ITSM

Leadership

Vendor Mgmt

Azure Cloud

Zero Trust

Network & Security

Education

B.E./B.Tech, M.E./M.Tech, B.Sc./M.Sc., MCA

Job description

HYDERABAD, Infosys Limited IT Services Delivery Manager GCC

Job ID/Reference Code INFSYS-INDEED1-256037

Work Experience 15 - 20 Years

Job Title IT Services Delivery Manager GCC

Educational Requirements

Bachelor of Engineering,Master Of Engineering,Bachelor Of Technology,Master Of Technology,Bachelor Of Science,Master Of Science,BCA,MCA

Service Line

Application Development and Maintenance

Responsibilities

• IT Infrastructure & Operations Management- Oversee daily IT operations, infrastructure reliability, and system availability across on-prem and cloud environments.- Manage enterprise network infrastructure including LAN, WAN, SD-WAN, routers, switches, and firewalls.- Ensure high availability and performance of servers, virtualization platforms, and Azure cloud services.- Establish proactive monitoring, alerting, and capacity management frameworks.
• Cyber Security & Risk Management- Lead cybersecurity operations covering threat detection, incident response, vulnerability management, and remediation.- Implement and govern Zero Trust security architecture and endpoint protection controls.- Oversee security technologies including Firewalls (Checkpoint / Palo Alto), Zscaler, AV/EDR solutions.- Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks.
• Identity & Access Management (IAM)- Own and manage IAM capabilities including Active Directory, RBAC, MFA, and Privileged Access Management.- Ensure least-privilege access, user lifecycle management, and audit readiness.
• IT Security Compliance & Governance- Ensure compliance with IT security policies, regulatory requirements, and internal standards.- Support internal and external audits, security assessments, and remediation tracking.- Maintain documentation for security controls, policies, and governance processes.
• Disaster Recovery & Business Continuity- Own Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies for GCC IT operations.- Define and test RTO/RPO objectives, backup strategies, and failover mechanisms.- Conduct periodic DR drills and resilience testing.
• Automation & Operational Excellence- Drive automation frameworks for infrastructure provisioning, monitoring, patching, and incident resolution.- Use analytics and operational data to optimize efficiency, reliability, and risk reduction.
• IT Service Management (ITSM)- Govern IT services using ITIL-based practices including Incident, Problem, Change, Request, and Asset Management.- Ensure SLA adherence and high levels of customer satisfaction.
• Leadership, Stakeholder & Vendor Management- Lead and mentor infrastructure and cybersecurity teams.- Partner with business stakeholders, GCC leadership, and Truist IT and Security teams.- Manage strategic IT and security vendors and service providers.
• Technical & Professional Skills Networking: Switches, Routers, SD-WAN Security: Firewalls (Checkpoint / Palo Alto), Zscaler, Zero Trust, SOC integration Identity: Active Directory, IAM, MFA, Privileged Access Systems: Windows Domain, SCCM, Intune, AV/EDR Cloud & Virtualization: Azure, VM platforms

Preferred Skills

Technology->IDAM->Identity Management Technology->Infrastructure Security->Infrastructure Security Technology->Infrastructure Security->IT Service Management Technology->Security Operations->SOC Operations