IT Service Desk Consultant

Huxley; Brussel Hoofdstad; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Huxley in Brussels is seeking an IT Service Desk Consultant to support a major ANPR programme. The role is hybrid, full-time, on a contract until December 2026 (renewable), with a September start.

You will be the primary point of contact for users and stakeholders to ensure smooth operation of the ANPR asset management environment. Key responsibilities include incident and service management, ticketing, reporting, and collaboration with IT and security teams to maintain secure and efficient

Qualifications

• 3+ years in a technical support or service desk.
• Experience with ticketing, reporting, and knowledge management tools.
• Experience supporting IT applications, infrastructure, or networks.

Responsabilités

• Provide first-line IT support for ANPR-related incidents and service requests.
• Register, prioritize, and track tickets in the ticketing system.
• Prepare reports, analyses, and dashboards to monitor performance.
• Collaborate with IT and security teams to ensure secure operations.
• Maintain installations in the asset management system.

Connaissances

Analytical thinking

Stakeholder management

Prioritization

Customer-focused

Team collaboration

Outils

Ticketing systems

Reporting tools

Knowledge management platforms

Asset management system

Description du poste

IT Service Desk Consultant

Brussels (Hybrid) | Full-Time | Contract until December 2026 (Renewable)

About the Project

We are looking for an IT Service Desk Consultant to support a major ANPR (Automatic Number Plate Recognition) programme.

ANPR technology uses intelligent cameras to recognize vehicle license plates and compare them against existing databases, supporting operational activities, investigations, and road safety initiatives. The reliability of the central management platform, network connectivity, data flows, and camera infrastructure is critical to the success of the programme.

As part of a multidisciplinary team, you will act as a key point of contact for users and stakeholders, ensuring the smooth operation and support of the ANPR asset management environment.

Your Responsibilities

Incident & Service Management

• Provide first-line technical support for ANPR-related incidents and service requests.
• Register, prioritize, and follow up tickets through the ticketing system.
• Ensure issues are resolved within agreed service levels.
• Escalate incidents and supplier performance issues where necessary.

Communication & Stakeholder Support

• Act as the primary contact point for users, suppliers, and programme stakeholders.
• Proactively communicate ticket status, incidents, and service updates.
• Maintain strong relationships with internal and external stakeholders.

Reporting & Administration

• Prepare reports, analyses, and operational dashboards.
• Monitor SLA performance and service quality.
• Register and maintain installations within the asset management system.

Continuous Improvement

• Identify recurring issues and propose long-term solutions.
• Update documentation, procedures, and knowledge base articles.
• Collaborate with IT and security teams to ensure efficient and secure operations.

Profile

Experience

• Minimum 3 years of experience within a technical support or service desk environment.
• Experience working with ticketing systems, reporting tools, and knowledge management platforms.
• Experience supporting IT applications, infrastructure, or network-related environments.

Technical Skills

• Good understanding of IT support processes and incident management.
• Experience with ticket management and service delivery practices.
• Basic knowledge of networking concepts.
• Knowledge of ANPR systems, camera hardware, or surveillance technologies is considered a strong asset.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Organized and methodical approach to work.
• Ability to prioritize incidents and manage competing demands.
• Critical mindset with strong attention to detail.
• Service-oriented and customer-focused attitude.
• Eager to learn and share knowledge with colleagues.

Language Requirements

• Dutch: Professional working proficiency
• French: Professional working proficiency
• English: Professional working proficiency

Practical Information

Start Date: 15 September 2026

Contract Duration: Until the end of 2026 (renewable)

Work Schedule: Full-time

Location: Brussels

Working Model: Hybrid

• Minimum 2 days per week onsite
• Remote work possible from Belgium depending on team agreements and operational needs

Team Environment: Multidisciplinary team consisting of internal employees and external consultants.

To find out more about Huxley please visit www.huxley.com