IT service delivery manager

YER Belgium; Brussel; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading international professional services organization is seeking an experienced IT Service Delivery Manager in Brussels. The ideal candidate will have 7+ years in IT service delivery, a relevant degree, and excellent stakeholder management skills. Responsibilities include driving service excellence, overseeing supplier performance, and leading improvement initiatives. This role offers a dynamic hybrid working model in a collaborative environment.

Prestations

Flexible, hybrid working model

Opportunities to shape and grow a global IT landscape

Collaborative culture that values innovation

Qualifications

• 7+ years of relevant experience in IT service delivery or operations.
• Strong understanding of ITIL principles (certification is a plus).
• Proficiency in Dutch or French is highly desirable.

Responsabilités

• Drive high-quality service delivery aligned with business expectations.
• Act as a trusted point of contact for internal stakeholders.
• Oversee supplier performance and manage contracts, SLAs, and escalations.
• Lead initiatives that enhance service processes and operational efficiency.
• Support global and local service governance and improvement framework.

Connaissances

Stakeholder management

ITIL principles

Communication

Analytical mindset

Fluent in English

Service-oriented approach

Formation

Bachelor's or Master’s degree in IT or related field

Description du poste

IT Service Delivery Manager - Brussels region

A leading international professional services organization is looking for a skilled IT Service Delivery Manager to strengthen its internal IT service operations. In this role, you’ll be instrumental in ensuring exceptional service delivery across global teams, fostering strong supplier relationships, and continuously improving service quality and user satisfaction.

Your Impact

As a Service Delivery Manager, you will:

• Drive high-quality service delivery aligned with business expectations
• Act as a trusted point of contact for internal stakeholders, ensuring service excellence
• Oversee supplier performance and manage contracts, SLAs, and escalations
• Lead initiatives that enhance serviceprocesses and operational efficiency
• Consolidate service data and performance reporting for senior leadership
• Maintain compliance across asset and license management functions
• Support global and local service governance and improvement framework

What You Bring

• 7+ years of relevant experience in IT service delivery or operations
• Bachelor’s or Master’s degree in IT, business, or a related field
• Strong understanding of ITIL principles (certification is a plus)
• Excellent stakeholder management and communication skills
• Analytical mindset with a focus on continuous improvement
• Fluent English (mandatory); proficiency in Dutch or French is highly desirable
• Service-oriented, resilient, and capable of managing risk effectively

The Opportunity

• A dynamic, international environment with impactful work
• A flexible, hybrid working model
• Opportunities to shape and grow a global IT landscape
• A collaborative culture that values innovation and initiative