IT Operations Coordinator, Europe (Brussels)

POLITICO Europe; Brussel; Sur place; EUR 55 000 - 70 000; Plein temps

Résumé du poste

POLITICO Europe in Brussels seeks an IT Operations Coordinator to oversee IT operations across Europe and North America. The role requires coordinating multiple technical teams, supporting help desk, networking, and information security while occasionally troubleshooting onsite equipment.

You will travel occasionally to London or Paris and work with global teams to ensure seamless IT service delivery and prompt issue resolution.

Qualifications

• Experience in coordinating IT operations across multiple teams and geographies.
• Strong understanding of help desk workflows and incident management.
• Familiarity with networking concepts and hardware troubleshooting.
• Ability to coordinate with external MSPs and internal stakeholders across time zones.

Responsabilités

• Act as go-between for help desk, networking and information security teams to ensure clear communication.
• Interface with the managed service provider in Brussels and coordinate coverage.
• Suggest and implement process improvements for IT operations.
• Serve as a hands-on coordinator during projects or emergencies.
• Assist with Active Directory provisioning and account management as needed.
• Support and troubleshoot conference room equipment and in-person IT needs.
• Coordinate with HR, facilities and global IT teams across regions.
• Liaise with POLITICO teams in North America and EU, and Axel Springer teams in Europe.
• Deliver IT literacy trainings on work tools (e.g., 1Password, AI tools, cybersecurity best practices).

Connaissances

Help desk

Networking

Information security

Outils

Active Directory

Description du poste

POLITICO is looking for an IT Operations Coordinator, Europe (Brussels). POLITICO is a global media organization with offices in Brussels, London, Paris, New York and Washington DC. Additionally, POLITICO is part of the Axel Springer company, which has operations in Germany and New York.

We are seeking a dynamic and proactive individual to join our team as an IT Operations Coordinator, Europe. This role is critical in coordinating our IT operations across Europe and North America, ensuring seamless communication and efficient problem-solving. We are not just looking for technical proficiency - we need someone capable of understanding the bigger picture and who is comfortable coordinating efforts across multiple technical teams. Additionally, this role will function as "boots on the ground," occasionally troubleshooting physical networking or conference room equipment issues.

Who You Are

• You’re comfortable communicating in English and French, both written and spoken.
• You’re interested in working for a global company with teams spread across time zones and geographies. You’re excited by the idea of working for an organization that responds to breaking news and consequential political developments.
• You enjoy problem-solving and directing various teams in a plan of attack.
• You’re comfortable being a coordinator and enjoy connecting colleagues around you.
• You have demonstrated experience in help desk, networking and information security. Even if not deep knowledge for all three, you know enough to call in the right colleagues when there’s an issue.
• You’re comfortable with occasional travel to London or Paris, if needed.

What You’ll Do

• Act as a go-between for our help desk, networking and information security teams, ensuring clear communication and coordination.
• Interface and liaise with our managed service provider in Brussels.
• Provide and implement constructive suggestions for process improvements.
• Act as a key on-the-ground player during projects or emergencies.
• Occasional Active Directory administration, including provisioning accounts.
• Support and troubleshoot conference room equipment.
• Serve as a jack-of-all-trades, confidently calling in reinforcements when needed.
• Work closely with our managed service partner, understanding organizational needs, directing coverage, and facilitating connections.
• Maintain consistent contact with HR, facilities and our global IT operations teams.
• Interact with technical teams at POLITICO in North America and the EU as well as with Axel Springer teams in Europe.
• Focus on building IT literacy by providing frequent trainings on work related tools (1Password, AI tools, Cybersecurity best practices)
• Previous experience in procurement and vendor negotiations is a plus.

What You'll Need

• Excellent spoken and written English and French.
• Some experience with Active Directory administration.
• Familiarity with network equipment and the ability to assist in emergencies.
• Strong problem-solving skills and the ability to provide constructive feedback.
• Experience working with managed service providers.
• Ability to work independently and as part of a team, effectively coordinating and connecting various stakeholders.

We value our people

Our Benefits Package Is Built For You, And Includes

• Our teams benefit from country-specific, competitive compensation and benefits packages—including pension, healthcare, training opportunities and more.
• With a multinational team, strong ties to EU institutions, and flexible work options including working from abroad, we offer our employees an environment that supports both professional and personal development.

About Us.

POLITICO illuminates the forces shaping global power. Since 2007, we have delivered intelligence that anticipates tomorrow's headlines, not reports on yesterday's news. As politics has increasingly become the defining force of our era, our work has never been more vital. Cabinet secretaries and Ministers start their mornings with our analysis. CEOs shape strategy around our reporting. Advocacy leaders rely on our insights to move policy. We deliver the straightforward facts and clear-eyed analysis they need to navigate the most complex political landscape of our lifetimes. Our 1,100+ publishing professionals across the world's key democratic capitals—Washington, Brussels, London, Paris, Berlin, Sacramento, and New York—form the world's premier politics and policy newsroom. We tell the story of how power really works by explaining who wields it and how they plan to exercise it, connecting dots others miss and delivering scoops from sources others don't even know exist. Innovation has always been a core tenet of our story. At launch, we bet that depth would trump scale, that talent would trump traffic, and that politics would become central to modern life. In 2011, we made another bet and launched POLITICO Pro to help decision-makers understand the business of government, transforming both how they shape government action and the business of journalism itself. These bets have made POLITICO the most successful digital news startup of its generation and the indispensable resource for leaders who shape the future. Today, we are a rarity in media: a growing, profitable, and sustainable news organization. POLITICO is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer is dedicated to shaping the future of journalism in the free world, believing that a free and informed society is essential to democracy. The company’s guiding principles - first articulated as The Essentials by founder Axel Springer in the aftermath of World War II - remain a cornerstone of the company’s foundation today. Learn more about Axel Springer.