Customer Engagement Specialist

G0325 Politico SRL; Brussel Hoofdstad; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Pension

Healthcare

Training opportunities

Flexible work options

Job summary

POLITICO is seeking a Customer Engagement Specialist to support our subscribers and collaborate with the Customer Success and Account Management teams from our Europe HQ in Brussels.

You will handle inbound requests, onboard new customers, and monitor engagement to maximize product adoption and retention across multilingual EU markets. A strong customer service mindset and 1–2 years in related roles are expected, with flexible work options including remote arrangements.

Qualifications

• 1-2 years in customer success, sales, business development, account management, or related roles.
• BA/BS preferred.
• Excellent communication and client service ethic.
• Languages: English plus French, Spanish, Italian, German.

Responsibilities

• Handle inbound requests and troubleshooting to resolve customer issues swiftly.
• Onboard new customers through end-user customization and adoption.
• Monitor engagement, usage reports and health scores to identify improvement opportunities.
• Collect and communicate customer feedback to internal teams.
• Build and nurture strong relationships to improve retention.
• Identify growth opportunities and provide recommendations to support expansion.
• Collaborate with sales, service partners, and cross-functional teams to deliver an exceptional customer experience.

Skills

Customer success experience

Excellent communication

Multilingual English + FR/ES/IT/DE

Education

BA/BS preferred

Job description

POLITICO's premium B2B policy solutions service is looking for a Customer Engagement Specialist to support our subscribers. This role is a part of the Customer Success function at POLITICO but collaborates equally with our Account Management team. Our Customer Engagement Specialists are focused on maximizing the customer experience by providing exceptional inbound support and executing outbound engagement to enhance product adoption and account health. This position is based out of our Europe HQ in Brussels.

What You'll Do

• Support Inbound Customer Needs: Handle inbound requests and technical troubleshooting, ensuring that customers' issues are addressed swiftly and efficiently.
• Onboard Customers: Guide new customers through end-user customization and adoption processes, unlocking maximum potential for Pro.
• Monitor Engagement: Track customer health scores, usage reports, and engagement rates to identify opportunities for improvement.
• Steward Feedback: Collect and communicate customer feedback to internal teams, ensuring that insights are used to improve product offerings.
• Build Customer Relationships: Develop and nurture strong relationships with end users to enhance retention and promote long-term engagement.
• Identify Growth Opportunities: Leverage research and customer insights to uncover potential opportunities for account growth, providing recommendations to internal teams to support strategic expansion efforts.
• Partner successfully and collaboratively with customers, external and internally efficiently collaborate with internal sales and service partners, as well as other cross-functional teams, to deliver an exceptional customer experience.

What You'll Need

• 1-2 years of professional experience in customer success, sales, business development, account management, or marketing, including internship and externship roles.
• B.A/B.S preferred.
• Excellent communication skills and client service ethic.
• Languages spoken: English + French / Spanish / Italian / German (and other European Languages).
• Experience and / or interest in EU Policy.

Our benefits package is built for you, and includes:

• Our teams benefit from country-specific, competitive compensation and benefits packages - including pension, healthcare, training opportunities and more.
• With a multinational team, strong ties to EU institutions, and flexible work options including working from abroad, we offer our employees an environment that supports both professional and personal development.

About Us

POLITICO illuminates the forces shaping global power. Since 2007, we have delivered intelligence that anticipates tomorrow's headlines, not reports on yesterday's news. As politics has increasingly become the defining force of our era, our work has never been more vital. Cabinet secretaries and Ministers start their mornings with our analysis. CEOs shape strategy around our reporting. Advocacy leaders rely on our insights to move policy. We deliver the straightforward facts and clear-eyed analysis they need to navigate the most complex political landscape of our lifetimes. Our 1,100+ publishing professionals across the world's key democratic capitals - Washington, Brussels, London, Paris, Berlin, Sacramento, and New York - form the world's premier politics and policy newsroom. We tell the story of how power really works by explaining who wields it and how they plan to exercise it, connecting dots others miss and delivering scoops from sources others don't even know exist. Innovation has always been a core tenet of our story. At launch, we bet that depth would trump scale, that talent would trump traffic, and that politics would become central to modern life. In 2011, we made another bet and launched POLITICO Pro to help decision-makers understand the business of government, transforming both how they shape government action and the business of journalism itself. These bets have made POLITICO the most successful digital news startup of its generation and the indispensable resource for leaders who shape the future. Today, we are a rarity in media: a growing, profitable, and sustainable news organization. POLITICO is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer is dedicated to shaping the future of journalism in the free world, believing that a free and informed society is essential to democracy. The company's guiding principles - first articulated as The Essentials by founder Axel Springer in the aftermath of World War II - remain a cornerstone of the company's foundation today. Learn more about Axel Springer.