IT Infrastructure Technician

Spektrum; Henegouwen; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading defense and communication services provider in Mons, Belgium is looking for a Skilled Technical Support Specialist to manage network infrastructure components. The ideal candidate will have significant experience in documentation, labelling, and database management within technical environments. Collaborating with NATO agencies, you will ensure compliance and quality assurance across infrastructure assets. This position requires on-site work and may involve some travel to other NATO sites. A valid National or NATO Secret personal security clearance is required.

Qualifications

• At least 5 years of post-related experience.
• Experience working in an infrastructure maintenance environment.

Responsabilités

• Conduct full walkthroughs of Technical Rooms.
• Create and maintain a validated dataset of CSU-owned equipment.
• Support CSU leadership in audits, reviews, and reporting.

Connaissances

Network Infrastructure

Word Processing

Spreadsheet

Graphics Presentation

MS Visio

Formation

Vocational training at a higher technical level or equivalent

Diploma of secondary education

Description du poste

Overview

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who We Are Supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO\'s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO\'s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO\'s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO\'s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO\'s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO\'s communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise\'s: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004376

Role Duties And Responsibilities

• Conduct full walkthroughs of all Technical Rooms (TRs) within CSU's remit.
• Record, document, and label all relevant network and infrastructure components.
• Create and maintain a validated dataset of CSU-owned equipment in PatchManager / CableSolve.
• Ensure accuracy and consistency between physical assets and database records.
• Identify and document CSU\'s power and cooling requirements for each TR, based on the deployed equipment.
• Provide CSU leadership with structured technical input to support the drafting of the RSLA with the local customer.
• Support CSU leadership in audits, reviews, and reporting.
• Walkthrough & Inventory (Network and IT Infrastructure)
  • Record all switches, including serial numbers, model, rack position, and port assignment.
  • Document additional CSU-owned infrastructure components (routers, firewalls, patch panels, racks, CSU PDUs, CSU UPS units if applicable).
  • Perform visual inspections and ensure technical rooms are orderly and accessible.
• Labelling & Standardization
  • Apply consistent labelling to all recorded devices and ports in line with IMS standards.
  • Create and maintain a clear LOC ID structure for all racks and equipment.
• Database Maintenance
  • Enter and update collected data in PatchManager / CableSolve.
  • Correct incomplete or inaccurate database entries.
  • Produce regular reports for IMS leadership and Configuration Management.
• Quality Assurance & Compliance
  • Cross-check physical assets with database records.
  • Identify discrepancies and propose corrective actions.
  • Support internal and external audits.
• RSLA Support (Requirements Definition)
  • For each TR, derive power and cooling needs from Agency\'s installed equipment (e.g. total power draw, redundancy expectations, approximate cooling capacity required).
  • Identify CSU dependencies on customer-provided services (normal/backup power, UPS, generator, CRAC/HVAC, monitoring).
  • Document CSU\'s minimum service expectations (e.g. uptime, response times in case of outage, monitoring/alarming).
  • Provide CSU leadership with a consolidated requirements report to serve as technical input for the RSLA.
• Validated dataset of CSU-owned switches, racks, and infrastructure components in PatchManager / CableSolve.
• Proper labelling of switches and CSU-owned technical equipment across all TRs.
• Comprehensive LOC ID list and updated inventory reports.
• Requirements baseline for power and cooling per TR (as input to RSLA).
• Technical input report detailing CSU\'s expectations for RSLA discussions with the local customer.
• Regular progress and quality reports to CSU leadership and Configuration Management.

Essential Skills, Experience And Certifications

• Vocational training at a higher technical level in a relevant discipline, or equivalent, or Diploma of secondary education, with 5 years post-related experience;
• Experience in Network Infrastructure;
• Experience working in an infrastructure maintenance environment;
• Experience in Word Processing, Spreadsheet, Graphics Presentation, E-mail clients/Web Browsing and MS Visio.

Working Location

• Mons, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn\'t for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.