IT Helpdesk Support Specialist

Axway; Brussel; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading technology firm in Brussels is seeking an experienced IT Helpdesk Support Specialist to provide technical assistance and support related to computer systems and software. You will be the first point of contact for IT issues, assist with troubleshooting, and maintain IT stock. Ideal candidates have a degree in computer science and at least 5 years of experience in a technical support role, with proficiency in English and either Dutch or French.

Qualifications

• Minimum 5 years of experience in a helpdesk or technical support role.
• Strong knowledge of computer systems, software, and hardware.
• English is mandatory; proficiency in Dutch or French is required.

Responsabilités

• Provide first-level support for technical problems and service requests.
• Document and maintain all issues and resolutions using the ticketing system.
• Troubleshoot and resolve technical issues related to computer systems.

Connaissances

Problem-solving

Communication skills

Windows 10

Windows 11

MacOS

M365 administrator

Active Directory

Ticketing systems

Formation

Associate or bachelor's degree in computer science or related field

Outils

Intune

Jamf

Trellix/Defender

Global Protect

Description du poste

Overview

We are seeking our new IT Helpdesk Support Specialist based in Bruxelles, Belgium to join our team!

The IT Helpdesk Support Specialist is responsible for providing technical assistance and support related to computer systems, software, and hardware and maintaining our IT stock. They will be the first point of contact for IT-related issues, working to identify, research, and resolve technical problems and act as an IT representative for the local offices and internal clients.

Responsibilities

• Provide first-level support for incoming technical problems and service requests via tickets, email, chat and in-person requests from employees in a timely and professional manner.
• Accurately document, track, and maintain all issues and resolutions using the ticketing system.
• Assist in the setup, installation, and configuration of computer hardware, software, and peripherals.
• Troubleshoot and resolve technical issues related to computer systems, software, hardware, and network problems – remote and in-person
• Assist with setting up and configuration of new employee workstations and accessories.
• Provide training and support to employees on the use of IT systems and applications.
• Collaborate with peers from different departments to resolve complex issues and perform physical intervention on local IT equipment when required by Network and/or System team.
• Maintain a high level of customer service to end users, ensuring that all interactions are handled professionally and courteously.
• Develop and maintain technical knowledge and expertise in relevant IT areas.
• Manage the cell phone fleet and phone lines assignments for his perimeter according to the existing policy.
• Create and maintain documentation of technical procedures, processes, and end-user guides.
• Maintain the IT stock up to date, perform stock count actions at least once per year.
• Occasional travel to other offices within the defined perimeter, such as those in Luxembourg and the Netherlands, may be required based on the Company’s business needs.
• Participate in IT projects and take initiatives when required.
• Perform other related duties as assigned.

Qualifications

• Associate or bachelor’s degree in computer science, Information Systems, or a related field, or equivalent work experience.
• Minimum 5 years of experience in a helpdesk or technical support role, in a multi-site, international corporation.
• Strong knowledge of computer systems, software, and hardware – Windows 10, Windows 11, MacOS, Intune, Jamf, Jamf-Connect, M365 administrator (Exchange, Teams, Outlook, OneDrive, SharePoint, etc), Trellix/Defender (Antivirus), Global Protect (VPN), Microsoft EntraID administrator, Active Directory on premise
• Nice to have – Linux OS basic knowledge, Firewall rules creation and update, configure Site to Site VPN.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• English is mandatory
• Proficiency in Dutch or French
• Experience with ticketing systems and documentation practices.
• Certifications such as ITIL or similar are a plus.

Company Overview

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration.

We’re on a mission to be the leaderin our space, empowering our customers withsecure, mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.

Why Axway?

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership to inspire you daily.

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together.

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future:https://www.axway.com/en.

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will.

Axway is an AA and EEO employer

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