IT Customer Operations Applications Manager

La Lorraine Bakery Group; Ninove; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Remote work 1 day per week

Meal vouchers

Hospitalisation insurance

Group insurance

Company car

Extra vacation days

Résumé du poste

La Lorraine Bakery Group seeks an IT Customer Operations Applications Manager to own the Customer Operations landscape spanning Sales & Distribution and Logistics Execution. You will lead a team of business analysts, define the long-term roadmap, and align with stakeholders to deliver scalable solutions across the international business.

The role emphasizes innovation, AI adoption, and global template development.

Qualifications

• Master's degree or equivalent level through experience.
• Extensive SAP SD/LE experience and track record in complex transformation projects.
• Strong leadership and stakeholder management skills.

Responsabilités

• Own and architect the Customer Operations domain roadmap and template.
• Lead a team of business analysts across multiple projects from ideation to go-live.
• Translate business requirements into scalable global templates and drive solution maturity.
• Identify opportunities to apply AI and emerging technologies for business value.
• Support international growth by integrating new countries into the global template.
• Coach the team in SAP SD/LE challenges and ensure smooth transition to operations.

Connaissances

Leadership

Stakeholder management

Data & Analytics

AI & digital transformation

Change management

Formation

Master's degree or equivalent experience

Outils

SAP SD/LE

Description du poste

As IT Customer Operations Applications Manager, you are responsible for the Customer Operations application landscape, covering Sales & Distribution and Logistics Execution. You combine solution ownership, people leadership and strategic roadmap management to ensure scalable, future-proof solutions that support the international growth ambitions of La Lorraine Bakery Group.

Function

• You act as the solution owner and architect for the Customer Operations domain, translating business requirements into a scalable global template and continuously improving the maturity of the solution landscape.
• You define, own and manage the long-term Customer Operations roadmap in close collaboration with business stakeholders and process specialists.
• You lead a team of business analysts and manage a diverse project portfolio from ideation and design through implementation and go-live.
• You identify opportunities to leverage AI and emerging technologies within customer-facing processes, driving innovation and business value across the organization.
• You support La Lorraine's international growth by integrating new countries and business requirements into the global template.
• As the senior SAP SD/LE expert, you guide solution design, coach your team in complex challenges and drive the continuous development of the team's expertise.
• You collaborate closely with Service Management colleagues to ensure a smooth transition from project delivery to operational support.

As IT Customer Operations Applications Manager, you are part of the international IT team and report directly to the Competence Centre Lead Finance & Customer Operations.

Your Profile

• You hold a Master's degree or have acquired an equivalent level through experience.
• You have extensive experience within SAP SD/LE and a proven track record in leading complex transformation and implementation projects.
• You combine strong leadership capabilities with excellent stakeholder management skills and are able to guide teams through change.
• You have a strong affinity with innovation, AI and digital transformation, and know how to translate technological opportunities into business value.
• You are analytical, solution-oriented and communicate fluently in English with a wide range of stakeholders. Additional languages are an asset.

Our Offer

• You will join an international family-owned company with a strong long-term vision, where more than 5,700 passionate colleagues work together, driven by five core values.
• You will become part of a growing Data & Analytics organization that is building a modern data platform, with plenty of opportunities for training, certification, and collaboration with strong business domains.
• We invest in a positive and engaging work environment through a variety of sports activities and team events.
• Every day, you can literally experience our passion through our fresh and innovative, high-quality products.
• You will work on data products that have a tangible impact on the performance of our international manufacturing and supply chain operations—from planning and inventory management to service, quality, and logistics.
• You will help build a better world, with sustainability being a key priority throughout our company.
• You will have every opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
• We offer an attractive compensation package, including one day of remote work per week, meal vouchers, hospitalization insurance, group insurance, a company car, and 10 additional vacation days on top of the statutory leave entitlement.
• You will have the autonomy to take initiative, roll up your sleeves, and make a real difference.