Innovation Manager, CX & Value Design (Insurance)

Ernst & Young Advisory Services Sdn Bhd; Diegem; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

EY Family

Health insurance

Pension plan

Meal vouchers

Flexible working hours

Company car

Résumé du poste

Ernst & Young Advisory Services Sdn Bhd, EY Studio+, seeks an Innovation Manager with a strong focus on Customer Experience and Value Proposition Design to lead cross-functional innovation initiatives across CX and business performance in insurance.

You will own the innovation agenda, guiding teams to ideate, design, prototype, and bring to market new services that enhance customer satisfaction and drive growth. EY offers flexible working, career development and a comprehensive benefits package.

Qualifications

• Masters degree in Business, Economics, Service Design, or a related field.

Responsabilités

• Apply human-centred design to identify user needs and pain points through research, translating insights into opportunities for improved services and experiences.

Connaissances

Human-centred design

UX/UI

Agile methodologies

Research & analysis

Communication skills

Team collaboration

AI trends

Dutch/French and English

Formation

Masters degree in Business/Economics/Service Design

Outils

Figma

Miro

Description du poste

Ernst & Young Advisory Services Sdn Bhd, EY Studio+, seeks an Innovation Manager with a strong focus on Customer Experience and Value Proposition Design to lead cross-functional innovation initiatives across CX and business performance in insurance.

You will own the innovation agenda, guiding teams to ideate, design, prototype, and bring to market new services that enhance customer satisfaction and drive growth. EY offers flexible working, career development and a comprehensive benefits package.