Hybrid Conversational AI Designer for GenAI Content

EOLIS; Brussel; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Collaboration with multidisciplinary团队

Résumé du poste

EOLIS is seeking a Conversational AI Designer & Content Specialist to shape chatbot and voice bot experiences across channels. You’ll design flows, manage content, and work with GenAI, NLU and multilingual content, ensuring tone, quality and brand alignment.

You'll extend conversations from chat to voice, collaborate with Data/AI and Digital Channels teams, and test for model quality, usability and performance to drive continuous improvements.

Qualifications

• At least 3 years of relevant professional experience.
• Proven experience in conversation design for chatbot environments.
• A strong portfolio demonstrating technical and/or GenAI-driven conversational experiences.
• Experience analysing and evaluating chatbot and voice bot interactions using analytics, conversation logs and structured feedback.
• Experience working in Agile/Scrum environments.

Responsabilités

• Design and configure end-to-end chatbot and voice bot conversations.
• Define intents, entities, fallback strategies and other key elements of conversational AI systems.
• Collaborate with stakeholders and fellow conversation designers to create intuitive and effective interactions.
• Extend existing chat journeys into voice-based experiences.
• Adapt dialogue structures to spoken interaction, considering pacing, latency and interruptions.
• Define and maintain a consistent voice persona and tone of voice across channels.
• Structure and manage chatbot and voice bot content in a scalable multilingual way.
• Analyse performance data, conversation logs and interaction breakdowns to identify root causes and improvements.

Connaissances

Conversation design

NLU fundamentals

Multilingual content creation

GenAI-powered interactions

Agile/Scrum

Voice interaction design

Figma

Rasa Studio

LLM tooling

Outils

Figma

Rasa Studio

LLM tooling

Description du poste

EOLIS is seeking a Conversational AI Designer & Content Specialist to shape chatbot and voice bot experiences across channels. You’ll design flows, manage content, and work with GenAI, NLU and multilingual content, ensuring tone, quality and brand alignment.

You'll extend conversations from chat to voice, collaborate with Data/AI and Digital Channels teams, and test for model quality, usability and performance to drive continuous improvements.