Conversational AI Designer & Content Architect

Koda Staff; Brussel; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Koda Staff is seeking a Conversational AI Designer & Content Specialist to design, build and improve chatbot and voice bot experiences that support customer interactions. You will combine conversation design with technical and analytical skills, including configuring NLU models and testing prompts for GenAI-driven flows.

You will extend conversational experiences from chat into voice and ensure the same quality and brand across channels, working with Dutch, French and English content.

Qualifications

• Proven experience designing conversations for chat and voice.
• Strong understanding of NLU: intents, entities, training data.
• Multilingual content authoring and adaptation for Dutch, French, English.

Responsabilités

• Design, configure and optimise chatbot and voice bot conversations end-to-end.
• Extend chat journeys into voice with consistent tone and persona.
• Manage content for reusability across languages and channels.
• Analyse performance data and logs to identify root causes and improvements.
• Test usability and model quality before and after development.
• Collaborate with Data/AI and Digital teams to translate business needs into design specs.
• Define guardrails and quality criteria for accurate, accessible responses.
• Maintain content library and design pattern guides for consistency.

Connaissances

Conversation design

NLU fundamentals

GenAI-driven flows

Multilingual writing

Voice bot design

Outils

Figma

Rasa Studio

LLM tooling

Description du poste

Koda Staff is seeking a Conversational AI Designer & Content Specialist to design, build and improve chatbot and voice bot experiences that support customer interactions. You will combine conversation design with technical and analytical skills, including configuring NLU models and testing prompts for GenAI-driven flows.

You will extend conversational experiences from chat into voice and ensure the same quality and brand across channels, working with Dutch, French and English content.