Hotel Director

Royal Caribbean Group; Brussel Hoofdstad; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Royal Caribbean Group is seeking a Hotel Director to oversee all Hotel Operations onboard our vessel, driving performance across Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales and revenue-generating areas.

The role requires a minimum five years of senior leadership in luxury hotel or cruise environments, exceptional communication and problem-solving skills, and the ability to lead with a global perspective in a culturally diverse

Qualifications

• Minimum of five years’ experience as a senior leader in a luxury hotel or cruise industry environment.
• Exceptional communication, problem solving, decision making and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods.
• Knowledge of guest satisfaction evaluation techniques and personalized service standards.
• Bachelor’s degree in hospitality management, business administration or related field (Preferred) or “on the job” progressive experience equivalent.
• Intermediate computer software skills.

Responsabilités

• Oversee Hotel Operations onboard vessel across F&B, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales and all onboard revenue areas.
• Drive and maximize positive results on company targets and KPI’s.

Connaissances

Leadership

Communication

Problem solving

Interpersonal skills

Global perspective

Formation

Bachelor’s degree in hospitality management or related field

Outils

Computer software

Description du poste

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications

• Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.
• Exceptional communication, problem solving decision making and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques
• Knowledge of policies and practices involved in the human resources function.
• Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.
• Intermediate computer software skills required.