Hospitality Training & People Development Lead

Mondrian Seoul Itaewon; Spa; Sur place; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Tax-free remuneration (informational)

Monthly service charge distribution

Comprehensive medical insurance

Annual vacation with return flight

Accommodation, meals, uniforms

Résumé du poste

Kuredhivaru Resort and Spa seeks a Training Manager to design and deliver the hotel training plan aligned with guest service goals. You will analyze needs, coordinate with department managers, and build partnerships with training providers to enhance staff development.

This role requires fluency in English, strong leadership, and proficiency with MS Office in a dynamic hospitality environment. You will maintain records and report on learning activities to support service excellence.

Qualifications

• Minimum 3 years of training/facilitation experience.
• Excellent reading, writing and oral proficiency in English language.
• Strong leadership, interpersonal and negotiation skills.
• Excellent communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• Proficient in MS Excel, Word, PowerPoint.

Responsabilités

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan.
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members.
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel.
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.
• Update and maintain accurate records of training activities and participant information.
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized.
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees.
• Share responsibilities for the integration and orientation process of new hires.
• Assist with the implementation of new policies, procedures, and standards.
• Prepare and submit training reports.
• Maximize learning by providing a creative and efficient environment in the delivery of training sessions.

Connaissances

Leadership

Interpersonal skills

Negotiation

Communication

Customer service

Detail orientation

Multitasking

Outils

MS Excel

MS Word

PowerPoint

Description du poste

Kuredhivaru Resort and Spa seeks a Training Manager to design and deliver the hotel training plan aligned with guest service goals. You will analyze needs, coordinate with department managers, and build partnerships with training providers to enhance staff development.

This role requires fluency in English, strong leadership, and proficiency with MS Office in a dynamic hospitality environment. You will maintain records and report on learning activities to support service excellence.