Helpdesk Specialist

COSMOTE GLOBAL SOLUTIONS NV; Belgique; Sur place; EUR 45 000 - 75 000; Plein temps

Résumé du poste

COSMOTE GLOBAL SOLUTIONS NV is seeking a highly skilled Business Intelligence Expert to join our team. The successful candidate will design, develop, and implement BI solutions that enable effective decision-making and provide strategic insights across the organization.

You will collaborate with IT and business stakeholders to translate data requirements into robust dashboards and reports, ensure data quality and security, and drive user adoption and training in Belgium.

Qualifications

• Proficiency with Microsoft 365 applications and services.
• Strong desktop support and deployment experience.
• Excellent communication in English (C1).
• Minimum 3 years in a Service Desk environment.
• Experience documenting support requests and resolutions.
• Ability to troubleshoot hardware, printers, and network issues.
• Familiarity with Windows and macOS platforms.
• Knowledge of Azure services and basic server hosting.

Responsabilités

• Setting up audio-visual equipment for meetings and events.
• Support users of conference facilities during sessions.
• Prepare and continuously update Knowledge Articles.
• Perform ad-hoc IT services as requested by Head of Resources Unit or ICT Manager.

Connaissances

M365 proficiency

Desktop support

English C1

Service Desk experience

Desktop deployment

Documentation of requests

Remote troubleshooting

Windows/macOS

Hardware troubleshooting

Microsoft 365 apps knowledge

Azure environment knowledge

Outils

Microsoft Azure

Remote access tools

Server hosting knowledge

Description du poste

COSMOTE GLOBAL SOLUTIONS NV is looking for a highly skilled Business Intelligence Expert to join our team. The successful candidate will play a key role in designing, developing, and implementing Business Intelligence solutions that enable effective decision-making and provide strategic insights.

Responsibilities:

• Setting up audio-visual equipment
• Support users of conference facilities during the meetings
• Preparation and continuous update of existing Knowledge Articles
• Performing ad-hoc services as requested by Head of Resources Unit or ICT Manager if all tickets have been fulfilled

Requirements

• Proficient in M365 applications
• Desktop support experience
• Excellent communication skills, English level required C1
• Minimum of 3 Years experience in Service Desk environment
• Minimum of 3 Years experience in Desktop deployment of support
• Experience in documenting support requests and resolutions
• Remote access capability to troubleshoot issues on staff computers
• Knowledge of M365 applications such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
• Knowledge of Microsoft Azure Environment, server hosting and associated services
• Experience in troubleshooting desktop issues such as software installation, printer issues, and network connectivity issues
• Familiarity with standard operating systems such as Windows and macOS
• Experience in diagnosing and resolving hardware issues on desktops and laptops