Head of Operations

Monizze; Belgique; Hybride; EUR 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

30 days off

Mobility budget

Homeworking flexibility

Hospitalization insurance

Yearly company trip

Résumé du poste

Monizze in Belgium is seeking a Head of Operations to ensure an outstanding operational experience for customers, partners, merchants and beneficiaries. You will define and execute the operations strategy and transform Operations into a true business enabler for growth.

You will lead our Customer Operations team and collaborate with Product, Tech, Sales, Marketing, HR and Finance to continuously improve customer journeys and build scalable operations for the next growth phase.

Connaissances

Leadership

Customer obsession

Data-driven decisions

Operations management

Cross-functional collab

Description du poste

About Monizze

Monizze is a Belgian HR tech scale-up of ~150 employees, experiencing strong growth and building a multi-product platform. We are recognised as a leading player in the market of employee benefits and flexible compensation.

Our mission is simple and powerful: Monizze turns complex reward topics into simple, usable solutions, creating a win-win for workers and employers.

By combining fintech, HR Tech and innovative product design, Monizze is redefining how companies manage and deliver benefits in a fast evolving world of work.

Your advantages first

• Your purchasing power is optimized – the motto is true for clients & employees
• 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
• A mobility budget
• Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
• Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
• Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
• Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
• Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
• Your health and your family's health is covered by our hospitalization insurance
• Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
• Homeworking opportunities and overall flexibility
• A yearly trip with all your colleagues to celebrate our achievements
• We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

Your Team in a Nutshell

As Head of Operations, you are responsible for ensuring that Monizze delivers an outstanding operational experience to every customer, every partner, every merchant and every beneficiary.

You define and execute the operational strategy, transforming Operations into a true business enabler supporting Monizze’s ambitious growth plans.

You lead our Customer Operations organisation, including the Customer Care Team Lead and our Customer Care Experts, while closely collaborating with Product, Tech, Sales, Marketing, HR and Finance to continuously improve our customer journeys.

You combine operational excellence, leadership, customer obsession and data-driven decision-making to build scalable operations ready for the next stage of Monizze’s growth.

What You’ll Do

Define and execute the operations strategy:

Develop and execute Monizze’s