Head of Integrated Delivery & Operations

ICF; Brussel Hoofdstad; On-site; EUR 120,000 - 180,000; Full time

Job summary

ICF Next, a leading European communications and events agency, seeks an experienced Director of Agency Operations to shape delivery across Events, Outreach and Production. You’ll ensure people, processes and capabilities collaborate seamlessly to deliver exceptional client outcomes in a fast-paced environment.

You’ll partner with senior leaders to drive operational excellence, governance and resource planning, while exploring AI and new technologies to boost performance and scalability.

Qualifications

• Significant senior leadership experience within an agency, communications, events, consulting or integrated delivery environment.
• Strong operational and commercial acumen, with experience improving efficiency, quality and performance.
• Experience developing scalable operating models, governance frameworks and delivery processes.

Responsibilities

• Lead operational excellence across ICF Next’s integrated delivery organisation.
• Drive quality, consistency and efficiency across complex communications, engagement and events programmes.
• Strengthen delivery frameworks, governance and ways of working across multiple teams.
• Partner with senior leaders to manage operational risk and delivery performance.
• Improve collaboration across Events, Outreach, Production and Client Services functions.
• Support effective resource planning, budget management and operational efficiency.
• Identify opportunities to improve delivery through AI, automation and new technologies.
• Help future-proof agency capability through workforce planning, skills development and continuous improvement.

Skills

Senior leadership

Operational acumen

Governance frameworks

Delivery processes

Cross-functional programmes

Stakeholder influence

Collaborative leadership

Innovation/AI

Job description

ICF Next, a leading European communications and events agency, seeks an experienced Director of Agency Operations to shape delivery across Events, Outreach and Production. You’ll ensure people, processes and capabilities collaborate seamlessly to deliver exceptional client outcomes in a fast-paced environment.

You’ll partner with senior leaders to drive operational excellence, governance and resource planning, while exploring AI and new technologies to boost performance and scalability.