Head of Agency Operations & Delivery Excellence

ICF Next; Brussel; Sur place; EUR 110 000 - 140 000; Plein temps

Résumé du poste

ICF Next in Brussels is seeking an experienced Director of Agency Operations to lead how we deliver complex client programmes across Events, Outreach and Production. You will align people, processes and technology to drive efficiency, quality and scalable delivery in a fast-moving, client-centric agency.

You will partner with senior leaders to optimize governance, resource planning and risk management, while exploring AI and automation to boost performance.

Qualifications

• Significant senior leadership experience within an agency or related environment.
• Strong operational and commercial acumen with a focus on efficiency and quality.
• Experience developing scalable operating models and governance frameworks.
• Track record leading complex, cross‑functional programmes and teams.
• Ability to influence senior stakeholders and translate strategy into execution.
• Collaborative leadership style with a passion for high‑performing teams.
• Interest in innovation, AI and new approaches to improving agency performance.

Responsabilités

• Lead operational excellence across ICF Next's integrated delivery organisation.
• Drive quality, consistency and efficiency across complex programmes.
• Strengthen delivery frameworks, governance and ways of working across multiple teams.
• Partner with senior leaders to manage operational risk and delivery performance.
• Improve collaboration across Events, Outreach, Production and Client Services functions.
• Support effective resource planning, budget management and operational efficiency.
• Identify opportunities to improve delivery through AI, automation and new technologies.
• Help future-proof agency capability through workforce planning and skills development.

Connaissances

Senior leadership experience

Operational and commercial acumen

Experience with scalable operating‑m"?

Influence senior stakeholders

Collaborative leadership

Interest in AI/innovation

Description du poste

ICF Next in Brussels is seeking an experienced Director of Agency Operations to lead how we deliver complex client programmes across Events, Outreach and Production. You will align people, processes and technology to drive efficiency, quality and scalable delivery in a fast-moving, client-centric agency.

You will partner with senior leaders to optimize governance, resource planning and risk management, while exploring AI and automation to boost performance.