Senior Communication Manager

ICF Next; Brussel; On-site; EUR 70,000 - 90,000; Full time

Job summary

ICF Next is seeking a Senior Communication Manager to join the Client Relations Department in Brussels. You will coordinate multi-channel campaigns for European institutions and act as a primary liaison between clients and internal teams, ensuring strategic alignment and high-quality service across all campaign phases.

This role requires strong project management, a deep understanding of EU affairs, and the ability to manage multiple projects simultaneously with a focus on operational excellence

Qualifications

• Proven experience managing EU-focused communication projects.
• Strong understanding of 360° communication strategies.
• Excellent organisational and multitasking skills.
• Outstanding interpersonal and client-facing communication.
• Experience coordinating junior team members.
• Financial and procurement awareness in project contexts.
• Fluent English; additional EU languages are a plus.
• Minimum 3–5 years in project or account management in communications.

Responsibilities

• Coordinate 360° communication projects (online, AV, web, events).
• Maintain regular contact with EU clients and meet needs.
• Lead project planning, scheduling and reporting with budget tracking.
• Foster collaboration across expert teams and stakeholders.
• Guide and oversee junior team members.
• Ensure budget planning and regular financial reporting.
• Ensure quality control and process improvements.
• Support tender development and strategic proposals for EU contracts.

Skills

EU projects

360° communications

Project management

Client relations

Team coordination

Budget awareness

English fluency

Job description

Description

ICF Next creates and implements communication services for European institutions. We ensure that the messages of the key EU policies reach the citizens and stakeholders. If you’re an experienced communication expert who wants their work to make a difference, this is an offer for you.

Description

ICF Next creates and implements communication services for European institutions. We ensure that the messages of the key EU policies reach the citizens and stakeholders. If you’re an experienced communication expert who wants their work to make a difference, this is an offer for you.

ICF Next is looking for a Senior Communication Manager to join the Client Relations Department. You will be responsible for the coordination and delivery of multi-channel communication projects for European institutions. You will act as a key liaison between clients and internal teams, ensuring strategic alignment, operational excellence, and high-quality service across all phases of campaign execution. This role requires strong project management capabilities, a deep understanding of EU affairs, and the ability to manage multiple projects simultaneously.

Key Responsibilities

• Coordinate the development and implementation of 360° communication projects, including online, AV and web production, and event-based components.
• Maintain regular contact with EU clients, ensuring their needs are met and expectations exceeded.
• Lead project planning, scheduling, and reporting activities, including financial tracking and KPI monitoring.
• Facilitate collaboration across expert teams, partners, and stakeholders to ensure smooth delivery.
• Guide and oversee junior team members, fostering a collaborative and inclusive team culture.
• Ensure sound financial management of projects, including budget planning, monitoring of expenditure, and regular financial reporting to internal and external stakeholders.
• Ensure quality control and continuous improvement through lessons learned and workflow optimisation.
• Support tender development and contribute to strategic proposals for new EU contracts.

Required Skills And Experience

• Proven experience in managing EU-focused communication projects or working with European institutions.
• Strong understanding of 360° communication strategies and tools.
• Excellent organisational and multitasking skills, with the ability to manage complex workflows.
• Outstanding interpersonal and client-facing communication skills.
• Experience in coordinating junior team members
• Financial and procurement awareness in project contexts.
• Fluent English (written and verbal); additional EU languages are a plus.
• Minimum 3–5 years of experience in project or account management within the communication sector.

What We Offer

• A dynamic, multicultural work environment focused on impactful communication.
• Opportunities for professional growth through training, mentoring, and cross-functional collaboration.
• Engagement in high-profile EU projects that shape public understanding and stakeholder engagement.

Right to Work, Location & Sponsorship (Belgium)

We welcome applications from candidates based in any country. This role is located in Belgium, and successful candidates must:

• Have the legal right to work in Belgium, or be eligible for sponsorship on a case-by-case basis, and
• Be physically located in Belgium by Day 1 of employment (or shortly before your start date).

Please ensure you can meet the right-to-work and location requirements or would qualify for sponsorship where applicable.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail] for assistance. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Brussels, Belgium (BE75)